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      Cengage

      Engaged Employer

      Cengage reviews

      2.9

      31% would recommend to a friend

      (2,400 total reviews)
      avatar

      Michael Hansen

      39% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Cengage has an employee rating of 2.9 out of 5 stars, based on 2,400 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Mídia e comunicação industry (3.7 stars).

      Reviews by job title

      2K reviews
      4.0
      Oct 20, 2023

      Overall Good Experience

      Planner buyer
      Recommend
      Business Outlook

      Pros

      Great work life balance Good pay Ultimately, they care about the employee

      Cons

      The systems we use are archaic and not user friendly. These systems turn a simple task into an entire project. The company is working to improve their systems, but for such a major issue the company is moving painfully slow. Year after year they revise their schedule of when new systems will replace the old systems.

      avatar
      Cengage Response
      2y
      Thank you for writing a review about your experience. I am happy to hear that you are satisfied with your compensation and that you have been able to achieve a healthy work life balance. I understand, and even agree with many of the frustrations you named regarding our legacy process and platforms. This is a primary motivator for the efforts we are currently making in our business to improve efficiency and help us work better as an organization. Over the next 12-18 months, we will take a fresh look at how we work and implement simpler, more standardized, and efficient methods to serve our customers. As part of these efforts, this can mean evaluating team structures and roles, and in some cases can lead to role eliminations. I want to assure you these decisions are never easy, and we recognize the uncertainty these changes can create for teams. I appreciate the feedback, and if you have any further feedback or suggestions, please feel free to reach out. Best, Michael Hansen, CEO
      5.0
      Oct 19, 2023

      Great Company

      Sales support specialist
      Recommend
      Business Outlook

      Pros

      Education for employees through the company

      Cons

      No overtime for remote workers, they keep you at 37 hours.

      2.0
      Oct 19, 2023

      Don't do it unless you absolutely have to

      Account executive
      Recommend
      Business Outlook

      Pros

      Excellent culture at a direct management and team level. Decision makers, VP and up are incompetent. Company car and gas (up to 4 year old Rav 4, no frills). Amex.

      Cons

      Long days (expect 50+ hours, home office one day/week), high expectations, brutal lay offs, business strategy changes with the wind. Account executive bonus is annual, so be prepared to live off of 70k for 11 months out of the year and is discretionary- not to be paid out if laid off and may reduce your unemployment benefits. Below industry norms and they won't mention it until 5 interviews and the offer has been extended. The in person door knocking sales style is obsolete for any other professional career path. They burn through account reps and treat them as disposable.

      avatar
      Cengage Response
      2y
      At Cengage Group, we know the significant impact our employees have in powering our business, especially our sales teams. We value the work our teams do each day, and regularly monitor industry standards around wages to ensure we are providing fair and competitive compensation and benefit offerings. I’m sorry to hear that your experience with senior leadership did not live up to your expectations. We pride ourselves on transparency and candor, and as part of this, senior leaders and the executive team often discuss the rapid change that is taking place in education, and the ways in which we as a business must evolve to meet this need. This can sometimes mean making difficult decisions in restructuring teams that remove some roles, but also create new ones. We are committed to having a healthy and growing business. We do not take these decisions lightly and understand how they can create uncertainty. Thank you for sharing your feedback. I wish you the best in your future endeavors. Edwin Robles, SVP and GM of US Higher Ed & Canada
      Viewing 349 - 351 of 2,400 Reviews
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      ReviewsCengage reviews

      Glassdoor has 2,597 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.