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      Cengage

      Engaged Employer

      Cengage reviews

      2.9

      31% would recommend to a friend

      (2,401 total reviews)
      avatar

      Michael Hansen

      39% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Cengage has an employee rating of 2.9 out of 5 stars, based on 2,401 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Mídia e comunicação industry (3.7 stars).

      Reviews by job title

      2K reviews
      4.0
      Aug 30, 2023

      Good company

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Good company to work for.

      Cons

      All remote making it challenging to really connect with colleagues.

      5.0
      Aug 29, 2023

      Great group

      Business development director
      Recommend
      Business Outlook

      Pros

      Job was great, wonderful people, lots of flexibility with work life balance.

      Cons

      None really, I liked what I did, I met wonderful people and made good money.

      3.0
      Aug 26, 2023

      Solid Company, lots of Change, Tough Market

      Marketing
      Recommend
      Business Outlook

      Pros

      I worked at Cengage 5+ years in a variety of marketing roles in the Higher Ed Division. I think your experience would vary greatly depending on which business unit you are apart of, as we had little collaboration with other departments like Nat Geo Learning, InfoSec or Milady. As a larger Company Group, the CEO is really great. The communication, First Fridays and updates are really appreciated and helped you to feel connected to the larger goals of the company. We always appreciated hearing from different parts of the business and it helped us get an insight into overall company strategy. The benefits are really good. This includes the generous 401K match, PTO, parental leave, holidays and more. Overall the benefits are extremely competitive. As for the Higher Ed Division, the people were really great. Most people at almost all levels are willing to jump into help and always put the customer first. There's a really strong customer first mindset that helps guide most decisions. The team meetings and sales meetings were always fun, informative and a great way to collaborate with colleagues. The remote work policy is great, and the offices that are available are very nice.

      Cons

      Change is constant. Thats something that lots of reviews say but its genuinely true. I think during my time I had to have gone through at least four reorgs, one potential merger and several serious layoffs. When I first started, the Marketing Team for Higher Ed was huge and over the years its shrunk down to an incredibly small size, yet still expected to deliver the same results. If you aren't change adverse this shouldn't be a problem but definitely something to keep in mind. The pay is way below market value. Most offers I got to leave were considerably above what I was making. Especially compared to tech companies, the pay can be seriously lacking. You have to advocate hard for yourself when it comes to pay raises, but management is occasionally open to it. The product isn't the greatest. The overall purchasing models are innovative and definitely a positive, but the products themselves are lacking. Software looks like its from 10 years ago, outages were common, and systems were set up in a way that made access more complicated then it needed to be for customers. Rather then build something new from the ground up, new products were frequently components of others products repackaged and resold. Leadership changes hurt overall strategy and moral. Especially for the Higher Education division, the latest change to combine with other BU's/regions really hurt team moral, productivity and produced tons of confusion. You can almost pinpoint issues popping up as soon as one GM left and two others took over. Sentiment was very common among employees that we lacked clear direction. Internal systems were lacking. Didn't use the latest Martech or CRM (at the time) and made you feel like you were behind compared to colleagues who worked at other companies. Upward mobility was very challenging. Rarely did we see IC's get promoted to management but rather just another level of IC. Management hires usually came from competitors and always seemed to have some connection to leadership.

      avatar
      Cengage Response
      2y
      Thank you for sharing detailed feedback about your experience working here. Regarding changes and reorganizations, we will continue to look for ways to simplify our work and meet our customers’ evolving needs – it’s key to our success in a rapidly changing industry. As an organization we have worked hard to ensure our total rewards are competitive with the market and that staff are fairly compensated for the work they are responsible for. Our HR teams closely monitor the market to ensure our compensation is competitive. That said, we are a grateful for your service and know that Cengage Group is not the right fit for everyone, and I wish you a successful future. Best, Edwin Robles, SVP and GM of US Higher Ed & Canada
      Viewing 367 - 369 of 2,401 Reviews
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