Pros
*REMOTE - Equipment provided * 3 out of 4 of the trainers were great (as far as personality and teaching style) * My direct manager was a sweetheart. I loved her *I loved that you had dedicated weeks where you were off the phones (handling other duties).
Cons
*The training was too long, they should have kept it the way they were doing it initially. *When I started training, we were told we were the first group to go through the extensive training all in one go. The previous groups were trained on one set of things and then took calls. They were trained at set times after the initial training to learn everything else, so it wasn't just crammed into their brain. Had they kept that training model I would have stayed. When I came out of training, I was incredibly overwhelmed. *You had to have people look over everything before you are able to "escalate" a ticket. If you trust that I was trained correctly, you should trust my ability to discern if / when a ticket needs to be escalated; and to who. *Chat wait times could be long sometimes, and having to wait for them to respond while having a customer on the line, not great. *The Knowledge base alone was terrible to navigate and was not instinctive or user friendly.
