Cengage reviews

2.9

31% would recommend to a friend

(2,400 total reviews)
avatar

Michael Hansen

39% approve of CEO

24% positive business outlook

Cengage has an employee rating of 2.9 out of 5 stars, based on 2,400 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Apr 7, 2025
Recommend
Business Outlook

Pros

The people. That's it. Mid-level managers are lower are all great people.

Cons

They chew you up and spit you out. Everything is being outsourced to India. You have to train the people that are going to take your job. Raises don't keep up with inflation. If you take medical leave, you will likely be fired a few months after you return. 'Best Workplace' was bought and paid for, just like the 5 star reviews on here. This is a toxic workplace. Full stop.

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Cengage Response
1y
Thank you for leaving a review. It’s true, we’ve recently been through a significant transformation, and – as part of our culture of continuous improvement - we will continue to look for ways to evolve our business to best meet the needs of our customers. While this has meant we have had to make difficult decisions about teams and individuals, I believe that this evolution in the way we work will eliminate many of the complexities and challenges our business faces and strengthen our business overall. Regarding the "Best Places to Work" list, the Glassdoor recognition is completely based on reviews posted on our company page, as Glassdoor explains here: https://www.glassdoor.com/blog/glassdoor-announces-awards-criteria-for-the-best-places-to-work/. This list is based on employee feedback, which is the driving reason why I see it as a valued recognition when we have been included on the list in prior years. To clarify, it is not ‘winning’ this recognition that I see as the value of Glassdoor, it is the opportunity to her candid feedback from employees. This is a key pillar of our culture. Best, Michael Hansen, CEO
1.0
Jan 29, 2020

It was great, until it wasn't - then it was HORRIBLE

Anonymous employee
Recommend
Business Outlook

Pros

It is a company with great intentions that employs wonderful people across the organization. Full stop.

Cons

I’d like to embrace the Ethos one final time and be as candid as possible. For nearly five years there was always the promise that we were on the right track despite underwhelming financial results. I wonder what’s true and what isn’t over there. I think their hearts are in the right place, I just don’t know if they (or anyone in that industry for that matter) have a clue about how to be successful in that space. I had four wonderful years – I knew there were shortcomings, but my team was getting things done and I felt valued by the organization. Then came the last six months. My boss was fired. After their departure, I had three – four people who functioned as my manager. None were especially effective despite messaging from the company about the importance of building strong management. I was left out in the cold, with almost no support. The ringleader in my former space is a bully who will smile in your face and then bury the knife in your back from the shadows. There’s nothing worse than a fake tough guy – and that’s EXACTLY who she is. I can’t be clearer about this. Just a coward masquerading as a straight shooter who talks tough. I worry about people I care about continuing to work under her. My last few horrible months were punctuated by an egotistical junior colleague who was openly disrespectful to my face multiple times (in front of others) with little to no discipline. When I raised the issue with managers, there was FAR more concern of how the colleague was feeling and if they were valued enough. I was basically told to suck it up. Talk about being accountable to and for each other. The final swipe came after my departure. I was told the company was in bad shape after a tough quarter and had to take drastic steps to keep the company afloat. I was laid off because I made too much. It happens. Later, while job hunting, I got an alert – a great job was open that I was totally qualified for. In fact, there were two! At Cengage, on my old team. Also, Cengage is shockingly white and getting even whiter. They have no plan to address their lack of diversity. One final thought – many say the positive reviews on here are fake and written by HR. That’s laughable. Stop with the conspiracy theories that discount others who are happy. Many people have a great experience over there. They write about it. I did, until I didn’t. I suspect that will happen for many others as well.

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Cengage Response
6y
Thanks for taking the time to share your feedback. I appreciate your acknowledgement of our Ethos and how important it is for everyone at Cengage to lead with respectful candor. It is great to hear that you, for the most part, had a positive experience during your nearly five years on the Cengage team. While it is hard for me to comment without knowing the specific circumstances, it sounds that your last few months at Cengage were frustrating. I am hopeful, however, that you learned a lot during your time here, expanded your skill set and broadened your capabilities, all of which you can now carry forward to your next opportunity. I wish you the best of luck in your next chapter.
3.0
Apr 22, 2019
Recommend
Business Outlook

Pros

Friendly coworkers. Good health insurance.

Cons

Underpaid. Broken bonus system that results in little to no actual bonus. Windowless cubicle-prison environment. Undertrained. Won't pay out earned vacation time if you leave.

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Glassdoor has 2,597 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.