The avalanche began just as soon as the new name (inspirational? I think not) was launched, and new management took their seats. Cengage is hardly the center of engagement, rather it is the center of chaos. There is no longer any brand recognition other than the fact that Cengage's texts cost significantly more than the competitors'. We were (of course) told to tell our customers that it's not really about price, but about superior content, superior service, superior teaching and learning tools. None of these elements truly exist, and the customers know it.
The lack of focus, bi-monthly (often monthly) changes in direction, absurd accountability goals (I mean absurd, not aggressive), and no unifying digital story has turned what was once a really fabulous place into a mud pit. Morale is terrible, lay offs have been swift, extensive and come with no warning, and adding price increases every season is such a blind move--it's absolutely clear that upper management either doesn't care about the employees who work long hours through the work week as well as weekends so as to keep up with endless minutia, and/or is only concerned about their 6-figure salaries and bonuses.
Too bad. What was once a lot of fun turned out to be "just another job".
