Cengage reviews

2.9

31% would recommend to a friend

(2,401 total reviews)
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Michael Hansen

39% approve of CEO

24% positive business outlook

Cengage has an employee rating of 2.9 out of 5 stars, based on 2,401 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Jan 15, 2016
Recommend
Business Outlook

Pros

My co-workers are truly dedicated, ambitious, thoughtful, smart, creative people. I feel lucky to work with them. I truly believe that the company is customer focused and dedicated to student engagement. I’ve been with the company for many years and this is the first time that I have felt motivated in my daily work by a clear, consistent vision and mission. Work/life balance is also very good, and there is a lot of understanding if you run into personal issues that require time off (as long as you get your work done).

Cons

Quality content development often seems to be an afterthought in the race to come out with new technology. The pressure is real, as the decline in print sales is significant, and student engagement is critical in overcoming the reluctance to embrace digital. However, the structure of teams (product, technology, and content development as separate groups) enables them to work in silos, which causes serious miscommunication and disconnect when they should be actively collaborating to create quality products. The atmosphere can be highly political as well for this reason, and so there is reluctance to listen when issues are brought up that might affect the customer, for fear of going against “strategy.” If the customer is truly first, management should listen when serious problems are raised that would impact the customer experience, regardless of the person/group who is raising the issue. My hope is that eventually people will put the politics aside and really work together toward the vision and mission set forth by the company.

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Cengage Response
10y
Thanks for your post. I’m pleased with our progress, but there is always more to do. I recently had a conversation about the very issue you mention – some continuing silos - with one of our senior Human Resources Business Partners. To me, it’s a two-part fix: We can revise organizational structures to limit this tendency. But that alone is insufficient. The second part is harder. We need to collectively and individually overcome human nature and the typical desire to stick with your team. If you, or any of your co-workers, see an opportunity to make a positive student-focused change mid-stream, please point it out to your manager and/or a partner on another team. Practically speaking, we will always need to focus investments and can’t do everything all of the time. However, supporting your recommendations with a solid set of data or other facts gives you a great shot at improving or even completely changing an existing plan. I can assure you that we are working on breaking this down at every level of the organization.
3.0
Nov 18, 2015

Needs improvement

Anonymous employee
Recommend
Business Outlook

Pros

Work with some great people. Benefits are good.

Cons

Business going through transformation. Employee turnover is high. Lots of job uncertainty

3.0
Jun 26, 2015

Education is not a priority

Anonymous employee
Recommend
Business Outlook

Pros

great location comfortable work environment dedicated middle management

Cons

little mobility executive team are not educators

Viewing 265 - 267 of 2,401 Reviews

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