Cengage reviews

3.0

35% would recommend to a friend

(2,396 total reviews)
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Michael Hansen

43% approve of CEO

27% positive business outlook

Cengage has an employee rating of 3.0 out of 5 stars, based on 2,396 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is in line with the average (within 1 standard deviation) for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jan 20, 2016

Atmosphere of Fear

Anonymous employee
Recommend
Business Outlook

Pros

Generous time off benefits. Salaries in some areas are competitive. Product line offers (but seldom delivers) at least the *chance* of working towards a cause you can be proud of (education). Generally speaking most colleagues are progressive and intelligent.

Cons

Senior management has absolutely no vision of what the company needs to be. Years after emerging from bankruptcy the talk is still about starting over. The highest level of leadership relies on a story of inheriting a mess that they are still getting ready to address incrementally. There are no products to get really excited about -- just ask a college student. The company also has a history of sweeping layoffs and position closures. Google what they did with IT in the fall of 2015. It would be one thing if these changes resulted in positive changes and forward progress but the frequency of them and the scattershot approach tells a different story. The individual contributors at most locations operate in an atmosphere of fear over losing their jobs, and they do this based on watching colleagues disappear with regularity. The amount of politics that go on there makes Washington DC look like Mr. Rogers' Neighborhood, too. Meetings packed with spectators disguised as stakeholders, territorial wars to hold onto bs processes and functions, constant reference to "this is how it's always been done."

2.0
May 5, 2024

Never-ending layoffs/offshoring, profit more important than people

Anonymous employee
Recommend
Business Outlook

Pros

Great people, interesting work, good work/life balance

Cons

The layoffs are endless, The most recent of which occurred after Cengage accepted money from a private equity firm with a "ruthless" reputation. I understand that layoffs are necessary when a company is not doing well financially, but we're currently doing great as a company and layoffs still occur. Recently, many production/editorial jobs were sent to India where labor is cheap. People, with decades of experience at Cengage, were fired, and the decision to do so was called an "efficiency" by upper management. Shipping jobs to an office halfway around the world is the exact opposite of efficient. To make matters worse, the CEO is constantly talking about our "values" and our "credo" and how much he cares about the "employee experience." You can't offshore jobs one minute and then get on some sort of moral high horse the next. And don't tell me that everyone else is doing it, so we should to. That's not an excuse. Cengage wants so badly for the world to think it's a great company, so it can attract talented people, talent that will only be disposed of at a later date. So, yes, take a job at Cengage, as long as you realize you could be laid off at any moment.

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Cengage Response
2y
Thank you for taking the time to leave a review. I am pleased to hear that you enjoy your colleagues, work and have found a healthy work-life balance. Regarding layoffs, as we evolve our strategy to meet the needs of the education market, we routinely evaluate our approaches to ensure we are able to meet the moment; that sometimes results in difficult decisions about colleagues and teams. Further, we are a global for-profit company and as such, we want to compete and innovate for the benefit of our customers. That innovation includes regularly monitoring how we can run our operations in the most efficient way. This is not contrary but in fact completely aligned with our credo and ethos. If we decide to relocate operations to our colleagues in India, this always done with an eye towards improving quality and lowering cost. I appreciate your feedback as we continue to improve. Best, Michael Hansen, CEO
1.0
Jun 28, 2016

Run As Fast As You Can WORST ever

Recommend
Business Outlook

Pros

NONE WHATSOEVER THIS PLACE SUCKS. They done care about regular staff only the IPO to make executives rich while layoffs are a regular occurrence

Cons

Massive Layoffs - all the good people have left or been shown the door. Executives have their heads in their butts when it comes to employee satisfaction. The only thing they care about is making the bottom line look good so they can get their IPO and get their massive bonuses. Meanwhile the grunt workers who are left are hit with benefit cost increases and no real raised in years. My former manager's sole concern was protecting his Teflon behind and threw anyone he needed to under the bus to preserve his butt. Not once in my tenure did I ever feel he had my back. I WAS LET GO SO HE COULD BLAME ME FOR HIS LACK OF INTEGRITY IN TAKING BLAME FOR HIS DECISIONS.The facilities and home office technologies are outdated especially the video rooms- except when the CFO wanted his own video room suddenly their was money for him. There are way too many upper level execs especially in Finance.I

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