Cengage reviews

2.9

32% would recommend to a friend

(2,399 total reviews)
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Michael Hansen

41% approve of CEO

25% positive business outlook

Cengage has an employee rating of 2.9 out of 5 stars, based on 2,399 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
1.0
May 11, 2024

Meh

Recommend
Business Outlook

Pros

I was paid on time.

Cons

This review pertains solely to the "Gale" part of the Cengage Group. Management at Gale was solely concerned with management at Gale and NOT the workers at the company. When they made too much money, they were discarded and not replaced to make the bottom line look better so that management could claim some sort of superiority over previous management in their ability to run the company.

4.0
May 6, 2024

Good people in a tough market

Recommend
Business Outlook

Pros

Some really talented people who share a spirit of collaboration

Cons

HED and curriculum in general a difficult place to do business

2.0
May 5, 2024

Never-ending layoffs/offshoring, profit more important than people

Anonymous employee
Recommend
Business Outlook

Pros

Great people, interesting work, good work/life balance

Cons

The layoffs are endless, The most recent of which occurred after Cengage accepted money from a private equity firm with a "ruthless" reputation. I understand that layoffs are necessary when a company is not doing well financially, but we're currently doing great as a company and layoffs still occur. Recently, many production/editorial jobs were sent to India where labor is cheap. People, with decades of experience at Cengage, were fired, and the decision to do so was called an "efficiency" by upper management. Shipping jobs to an office halfway around the world is the exact opposite of efficient. To make matters worse, the CEO is constantly talking about our "values" and our "credo" and how much he cares about the "employee experience." You can't offshore jobs one minute and then get on some sort of moral high horse the next. And don't tell me that everyone else is doing it, so we should to. That's not an excuse. Cengage wants so badly for the world to think it's a great company, so it can attract talented people, talent that will only be disposed of at a later date. So, yes, take a job at Cengage, as long as you realize you could be laid off at any moment.

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Cengage Response
2y
Thank you for taking the time to leave a review. I am pleased to hear that you enjoy your colleagues, work and have found a healthy work-life balance. Regarding layoffs, as we evolve our strategy to meet the needs of the education market, we routinely evaluate our approaches to ensure we are able to meet the moment; that sometimes results in difficult decisions about colleagues and teams. Further, we are a global for-profit company and as such, we want to compete and innovate for the benefit of our customers. That innovation includes regularly monitoring how we can run our operations in the most efficient way. This is not contrary but in fact completely aligned with our credo and ethos. If we decide to relocate operations to our colleagues in India, this always done with an eye towards improving quality and lowering cost. I appreciate your feedback as we continue to improve. Best, Michael Hansen, CEO
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