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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

289 reviews
1.0
Apr 19, 2024
Recommend
Business Outlook

Pros

They have a flexible time off policy

Cons

In 2019 this was an amazing company. Since the merger with MindBody and promoting people with little to no manager experience this has gone downhill. Sales management is largely made of a close group of friends in Montana that creates a bubble that prohibits growth unless you get into the inner circle. Team leaders are more worried about creating a non existent team culture over mandatory 30 minute meetings 4x/week than employee growth or performance. The sales cycle is short, however they have decided it is easier to have devs call the same accounts that have been reached out to for 8+ years than to invest in researching for new accounts. They do not provide any flexibility in the sale so you get people that have said no for 8 years getting pitched the same product. Territory assignments are based more on manager favorites than performance. Salary is low for the sales industry and while it is uncapped commission, you do not get any commission until hit 75% of quota. They recently lowered commission payouts by 20% without raising base pay so you no longer have incentive to sell above quota. Review cycles have more to do with company fit than performance. Ranking higher a mediocre sales person than a high performing rep that does not host trainings, buddy's, or play their weekly/monthly games. A big part of the review is acting like an owner (they do not give shares) which they define basically by how much money you sacrifice for the company to look better. Overall I belive the company is reducing employee experience to save money and make it look more appealing for Vista to sell the company.

1.0
Apr 16, 2024
Recommend
Business Outlook

Pros

The individual people are great - managers are hit or miss- Margo is the best

Cons

The pay is insanely low, you make no commission unless making or exceeding quota. Quota is next to impossible to hit bc a) the metrics keep changing, b) they took inbounds away and created an inbound team, c) they over saturated the SDRs so there’s a 20:1 ratio of AEs to SDRs so it’s hard to get leads from SDRs, c) the leads that are given are so overworked that you either don’t speak to anyone, or they tried CP in the past and hated it or they don’t take us seriously bc they notice the high turnover. Every other month they get bombarded by a new rep. The managers are mostly terrible - I would say Margo Lydia and Jonathan are great but the others are cliquey, arrogant and unhelpful. The base salary is ~$40k-$45k depending on where you live and with very little chance of making commission, it’s not a livable wage. I have never been so stressed out and miserable in a job as I have working for this company- which is wild considering it’s an”health and wellness/fitness”’company. I would urge everyone to stay away

1.0
Apr 10, 2024

Turnover

Recommend
Business Outlook

Pros

The tech stack is comprehensive

Cons

Here is what AI told me to do after I typed my CP experience in. "It sounds like you're in a challenging work environment where leadership may not prioritize employee well-being or transparency. Here are some suggestions on how to navigate this situation": Document Everything: Keep records of conversations, promises made, and any discrepancies between what was said and what actually happened. Having a clear record can help protect yourself if any issues arise. Know Your Worth: Remember your value as an employee. Don't let manipulative tactics or inconsistent compensation practices undermine your self-esteem. If necessary, seek advice from a mentor or career coach to assess your options. Consider Legal Advice: If you believe your rights as an employee are being violated, it may be worth consulting with a legal professional to understand your options and protections under employment law. Explore External Opportunities: Given the unstable nature of your current workplace, it may be worthwhile to keep an eye out for other job opportunities where you feel valued and respected. "Ultimately, it's important to prioritize your well-being and career growth. If the situation does not improve or becomes untenable, don't hesitate to take steps to remove yourself from the toxic environment."

Viewing 46 - 48 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.