Does ClassPass pay their employees well?

According to anonymously submitted Glassdoor reviews, ClassPass employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ClassPass. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at ClassPass?

54% of ClassPass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ClassPass 3.8 out of 5 for work life balance, 3.6 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ClassPass?

Account Manager (16) , Software Engineer (13) , Customer Experience Associate (11) , Partner Development Associate (9) , Partner Development (8) , SMB Sales Specialist (8) , Sales (8) , Account Associate (5) , Sales Development Representative (SDR) (5) , Sales Manager (5) , Anonymous (4) , Manager (4) , Partner Development Manager (4) , SMB Account Executive (4) , Sales Associate (4)

What are the pros of working at ClassPass according to real employee reviews?

"great benefits and you're really well taken care of." ((in 30 reviews)); "Great culture and values." ((in 26 reviews)); "The people on the team are great and always supportive." ((in 25 reviews)); "Good work/life balance compared to earlier days as a startup (20 days of PTO)" ((in 14 reviews)); "Overall the office is great." ((in 9 reviews))

What are the cons of working at ClassPass according to real employee reviews?

"Low pay and not enough commission" ((in 26 reviews)); "poor management" ((in 12 reviews)); "30 minutes after I arrived, because the manager was busy." ((in 9 reviews)); "The base salary is low" ((in 8 reviews)); "There is no growth opportunity unless you are one of the chosen few favorited by leadership." ((in 5 reviews))

What are employees saying about ClassPass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ClassPass layoffs and their outlook for job security at ClassPass in 2026.

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ClassPass

Acquired by Playlist

ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)

Fritz Lanman

69% approve of CEO

54% positive business outlook

Ratings by category

3.8

Work/Life balance

3.6

Culture & values

3.5

Diversity & inclusion

3.1

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

289 reviews

1.0

Nov 5, 2020

Not a job for someone who actually wants to support customers

Customer service specialist

Recommend

Business Outlook

Pros

good snacks, good health insurance

Cons

I've always enjoyed working in customer support because I feel that I'm able to build strong and lasting bonds with customers by being clear and transparent with them and providing them with excellent customer service. In this position I felt like my role left me unable to treat customers well leaving me in an impossible position --did i want to do my job well and treat customers badly, or did i want to treat customers badly and do my job well? For me it was easy, I quit in 2 months.

2.0

Nov 4, 2020

Lack of diversity; not so bright leadership

Engineer

Recommend

Business Outlook

Pros

free classpass membership free trips to new york

Cons

Lack of diversity = groupthink Leadership team consist of B players who probably would be Senior managers at bigger companies Lack of relationship building or culture; stale

3.0

Oct 24, 2019

Great pay and benefits, but sketchy company

Customer experience associate

Recommend

Business Outlook

Pros

When I started, the compensation for a remote employee was the same as a NY employee, so it was much higher than any CX positions available in my state. The benefits were all-inclusive and inexpensive to the employee.

Cons

The company promotes itself as having excellent customer service, but about half of your time as a CEA is actually spent on cancellation chat, attempting to retain/upsell customers that want to leave. Additionally, the company laid off its remote team (which consisted mostly of experienced reps with seniority) in order to replace them with cheaper, inexperienced, and less knowledgeable labor from the Philippines.

Viewing 46 - 48 of 289 Reviews

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Jobs at ClassPass

Product Manager

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Senior Acquisition Marketing Manager (Fixed-Term)

Rio de Janeiro, Rio de Janeiro

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Product Manager

Rio de Janeiro, Rio de Janeiro

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Senior Acquisition Marketing Manager (Fixed-Term)

São Paulo, São Paulo

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Senior Software Engineer, Backend (Remote)

São Paulo, São Paulo

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