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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

289 reviews
1.0
Jul 19, 2024

Terrible management

Recommend
Business Outlook

Pros

Pay is good but they work you like a dog

Cons

Management is prone to bias. They're unprofessional and do not know how to manage a team. Their business model is also incredibly scammy to partners. Clients do not have control over their accounts and will be forced to accept the terms set by management.

2.0
Apr 20, 2024
Recommend
Business Outlook

Pros

ClassPass is really good at hiring Genuinely good people. I had a great experience with just about every person I worked with in the bast 2 years. Decent Benefits. Wellness Days.

Cons

There are a lot of inconsistentencies and as many others have said the pay is low for the industry. If you don't hit your full quota- commision is almost non existant. $200 for over 20 something completed meetings is less than motivating. When I was hired I was sold on the low wage due to the position being entry level and obtainable quotas. As time has gone on the quota and role expectations are much less obtainable. The manager will encourage you to "just lie if you have to" to get the meeting and to work off the clock (unpaid) to hit her quota. Even if you are too far away to even get paid she will still try to guilt trip you into helping her hit her quota... unpaid- off the clock and no commision. What everyone else says about very few people answering the phone in certain overworked teritories is 100% true.

1.0
Apr 19, 2024
Recommend
Business Outlook

Pros

They have a flexible time off policy

Cons

In 2019 this was an amazing company. Since the merger with MindBody and promoting people with little to no manager experience this has gone downhill. Sales management is largely made of a close group of friends in Montana that creates a bubble that prohibits growth unless you get into the inner circle. Team leaders are more worried about creating a non existent team culture over mandatory 30 minute meetings 4x/week than employee growth or performance. The sales cycle is short, however they have decided it is easier to have devs call the same accounts that have been reached out to for 8+ years than to invest in researching for new accounts. They do not provide any flexibility in the sale so you get people that have said no for 8 years getting pitched the same product. Territory assignments are based more on manager favorites than performance. Salary is low for the sales industry and while it is uncapped commission, you do not get any commission until hit 75% of quota. They recently lowered commission payouts by 20% without raising base pay so you no longer have incentive to sell above quota. Review cycles have more to do with company fit than performance. Ranking higher a mediocre sales person than a high performing rep that does not host trainings, buddy's, or play their weekly/monthly games. A big part of the review is acting like an owner (they do not give shares) which they define basically by how much money you sacrifice for the company to look better. Overall I belive the company is reducing employee experience to save money and make it look more appealing for Vista to sell the company.

Viewing 73 - 75 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.