ClassPass reviews

I'll just echo what others have said. ClassPass has gone so downhill and upper management doesn't seem to care. Many long term employees have left the company with little to no acknowledgement from higher ups. Out of control favoritism (I sound bitter writing that - I had some really awesome friends at ClassPass but know many people have left the company just because they didn't "fit in") The managers play favorites like no other. Micromanaging is an issue - they care about hitting numbers and not much else. This creates really tense working environments and fuels a catty, competitive culture. On top of that, feedback I escalated to my manager and HR fell on deaf ears. They know all of their employees are replaceable so they don't bother to follow through with improving the culture or acting on concerns/feedback/suggestions. Funny, because that's the exact opposite of their "values" they are so obsessed with. I wouldn't recommend this place to anyone, except a new grad who wants sales/account management/start up experience. The mood in the New York office is just sad. If you live in Missoula or feel like moving to Montana, you might like ClassPass there.

The culture has changed a great deal, as it wont to do with a startup, but it's changing in the wrong direction. Because it is growing so fast, people are being promoted who are not even remotely ready to manage people, which creates issues down the pipeline. The biggest con I can see is how much of the customer service is being sent to the Philippines. The ClassPass voice used to mean something, and was recognizable to their members, but they are now hiring people who clearly aren't a good fit, merely to save on costs and benefits. Sadly, it's the members who pay for that in difficult service.