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      DHL

      Engaged Employer

      DHL reviews

      3.8

      72% would recommend to a friend

      (3,343 total reviews)
      avatar

      Dr. Tobias Meyer

      83% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Career opportunities

      3.3

      Senior management

      DHL has an employee rating of 3.8 out of 5 stars, based on 3,343 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte e logística industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Aug 16, 2022

      Better Companies out there

      Team leader
      Recommend
      Business Outlook

      Pros

      The bond between colleagues who are in the same fate.

      Cons

      Poor call centre management team. No EQ. Only care about Service Levels without thinking of the minimum manpower. No work life balance. Meeting scheduled after 9pm.

      avatar
      DHL Response
      3y
      Hello, Thanks for popping in here and leaving us a review - we appreciate it! You are right that sometimes the workload can be pretty high and demanding, especially during peak seasons, but please note that we are aware of these issues and are constantly trying to improve on them. We firmly believe that all our employees deserve a good work-life balance, which goes hand in hand with better job satisfaction and increased productivity. Truly a win-win for all! We expect our Leaders to serve as role models for employees across the Group, not only motivating, supporting their teams with their workload and work planning, but also demonstrating how their work helps the company achieve its goals. Best wishes, Your DHL Team
      1.0
      May 31, 2022

      Worst experience in my life.

      Service desk analyst
      Recommend
      Business Outlook

      Pros

      No pros. If you want to work in a dirty place with your team leader being rude , lying , not supporting you, there's you place.

      Cons

      Dirty office, dirty working material provided, old computer, job offer said that they provide a phone , which is a big lie , poor salary, under all companies in the market , rude team leader,poor training , same position and different wages.

      avatar
      DHL Response
      4y
      Dear colleague, Thank you for reaching out and leaving your impression of DHL here on Glassdoor. We are sorry to see that your experience with us has been a negative one so far. Although we cannot go into details here, because we lack information of your situations and your site, we would like to encourage you to reach out to you HR department and give them all the constructive criticism and feedback you have. We are certain our colleagues there will have an open ear for you and help you with your challenges. The conditions offered by DHL in the different markets we opperate are competitive and should certainly not match what you describe. Therefore it's crucial that you raise these issues with your local leaders and colleagues so that it is investigated. We hope that everything gets resolved in a timely manner and that you will remain part of our Big Yellow Force. All the best to you and your loved ones, Your DHL Team
      1.0
      Feb 17, 2022

      Anti-union and anti-employee

      Logistics coordinator
      Recommend
      Business Outlook

      Pros

      If you love making cold-calls all day then this is the job for you!

      Cons

      Upon hire they tell you are working in logistics but you end up cold-calling carriers to take vehicles. They took away paid holidays of Christmas, New Year's, Memorial Day, Fourth of July etc. You now have to submit PTO to take these days off. And this means they could reject it. Employees were supposed to be give the Mondays after Christmas and New Years off but the client dictated that DHL could not give them day off. No business reason for this. Most carriers had taken the week off. Other employees could work from home due to Covid but Cox team could not based on non-health reasons. I was at home recovering from Covid and they required me to call in EVERY day to let them know if I was going to work from home.

      avatar
      DHL Response
      4y
      Hello, We have carefully read your detailed feedback. We are very sorry that you are not 100% satisfied with DHL. We expect our managers to serve as role models for employees across the Group, motivating them and demonstrating how their work helps the company achieve its goals. The promotion of this management style is a recurring theme in all development initiatives. We take your concerns about working during this global health crisis very seriously. We want to assure you that the health of our employees and our customers is always our top priority. We are also aware that our worldwide network plays an important role in this time, whether it is by shipping emergency medical equipment or delivering important products to individuals. If possible, our employees work from home to minimize the risk of infection in office buildings and on the way to work. We also encourage flexible working hours adapted to different roles. Our employees are free to join or not to join a union or employee representation body of their choice, free from threat or intimidation. We recognize and respect the right to bargain collectively under applicable law. We wish you much success and satisfaction in your next job. But most of all, thank you for all your efforts and your patience. Your DHL Team
      Viewing 79 - 81 of 3,343 Reviews
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      Glassdoor has 6,447 DHL reviews submitted anonymously by DHL employees. Read employee reviews and ratings on Glassdoor to decide if DHL is right for you.