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Delta Air Lines

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Delta Air Lines reviews

4.2

81% would recommend to a friend

(8,205 total reviews)
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Ed Bastian

85% approve of CEO

80% positive business outlook

Delta Air Lines has an employee rating of 4.2 out of 5 stars, based on 8,205 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Delta Air Lines employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte e logística industry (3.5 stars).

Reviews by job title

8K reviews
5.0
Aug 5, 2017

Flight attendant

Anonymous employee
Recommend
Business Outlook

Pros

I LOVE MY JOB! Even after 27yrs. I started in 1991

Cons

Long days sometimes unexpectantly but worth it

3.0
Jul 13, 2018
Recommend
Business Outlook

Pros

-Constant variety, ability to see the world/country, easily visit friends you haven't seen in years -As a very flexible job (job flexibility varies by base), you have the ability to pursue so many hobbies and sometimes second jobs while working full time. -You have the option of living literally anywhere in the world and commuting to work/base (however, it can be very stressful and difficult). -Delta is unique with regards to the scheduling system. The ability to swap trips and trade them with available trips was a lifesaver sometimes and led to a pretty cool lifestyle. You have the ability to work a lot all at once in order to easily have 7-10 days off in a row, for example. You also have the option of just picking up available trips if you want to work more. Also, have a cool/easy trip? It might get picked up by someone else who wants to work more and you just got a free day or two. - I liked the structured yearly pay scale where you're guaranteed consistent raises throughout the years, capping off at 15 years. -Profit Sharing in February was always a treat! -I met countless celebrities, politicians, and just plain interesting people from all over the world in just a few years. -Only 6 days of being on call per month as opposed to many airlines that are full time reserve - I was based in NYC for 2 years and SLC for 6 months. Western bases are by far less stressful.

Cons

-Flying standby is stressful even though it's a perk of the job. Every year flights seem to be more and more full which means it's harder to get on them, negating the very benefit of flying for fun -Trips seem to be declining in quality. My best year was my very first year when I was most junior in 2016.. 4 hour airport sits are common in between flights, long duty days of 12-15 hours, minimum hour layovers on domestic flights only leaving you enough time to sleep, etc -Flight attendants seem to constantly be understaffed. My monthly schedule started getting more and more packed, leaving less room to move things around. - It's such a big company that you feel like a number. Your supervisor never really gets to observe how well you work and performance reviews are solely based on unreliable reviews from passengers. Passenger reviews talking about gate agents or their poor experience with TSA brings down your rating as a flight attendant. You may form somewhat of a relationship with your supervisor, only to discover you've been transferred to someone else because the base size is increasing. -Getting flown into off days, rotations changing mid-trip, and delays are always a risk with this type of job. Some might say these circumstances increased over time. I think it also depends where you're based as East Coast bases tend to have worse luck with that sort of thing. -Not necessarily home every night, so packing food for a 3 day trip can be a challenge, especially when you're trying to stay healthy. -My personal health started to decline only 4 months into the job. I have a history of autoimmune issues (which had been resolved before this job) and this lifestyle was not the best fit for me long-term. The first year I was periodically pulling 24 hour days, running on adrenaline, in order to see as much as I possibly could. The second year I slowed down substantially and tried to organize as much of a "normal" schedule as I could in order to help my sleep cycle/health, but realized how difficult it was with time changes and/or short layovers. Even when trying to find "easy" trips with short duty days and plenty of rest time, it was taking me at least 3 days to recover when I'd get home. It seemed as if all of my off days were taken up by trying to get as much rest as I could and I just couldn't catch up. I started to consistently feel like a zombie and the beauty of travel completely lost its glamour for me.

1.0
Aug 22, 2017

Disgraceful company

Recommend
Business Outlook

Pros

You make good friends. That's about it.

Cons

I can't say enough bad things about this company. I was here almost three years. I fell for the brainwashing and the "family" talk at the beginning. It wasn't until a year in that I started to see through it all. Employee morale is at an all time low. You are used and abused every single day. You work 12-14 hour days with no breaks, constant abuse and bullying from passengers, and in horrible disgusting work conditions. When you are reaching the 15 hour duty limit, you are entitled to walking away but most of us were bullied and threatened into staying. Say goodbye to ANY holidays with family at home ever again. Even memorial day, labor day, etc. During the summer you are forced to be constantly away from home as you work 100+ hours. One months this summer, I was home only 5 days, and that was without picking up any extra trips. You are punished for being sick. The company literally says they "expect" you to only be sick twice a year. Is this a joke? We work on disgusting, never cleaned airplanes filled with bacteria while passengers are coughing, sneezing, vomiting, all day long. We hardly ever sleep, and when we do, it is often interrupted by phone calls from crew scheduling. The long days, lack of sleep deprivation, and no breaks are incredibly hard on our bodies and unhealthy. But we can never get sick?? Oh and good luck seeing a doctor when you ARE sick, as Delta proudly boasts the worst health insurance in the industry. Every single time I picked up prescriptions, the pharmacists were embarrassed to tell me the cost, or often whispered it to me. They have told me that they never see costs this high, and when they do, it is with someone who doesn't even HAVE insurance. The passenger behaviour has gotten OUT OF CONTROL. This behaviour and this entitlement was single handedly created by Delta!! I showed up to work every single day on time, in my three years there I only called out sick four times. I came to work, I was kind and respectful to passengers , and all I received in return was constant abuse and disrespect from the passengers and company. Passengers would write in making up stories about you that never happened, hoping they'd get some kind of compensation. You'd be called in to talk to your manager about the write up and then you'd be punished for something that never happened!! The company NEVER had your back. Welcome to the "family" !!! The company will lie to you day in and day out. We are "innovation, expanding, fixing, improving. " Delta was never doing any of those thing. Its no wonder the staffing problems have gotten out of control, because all of the flight attendants are calling out sick. Why? Some of them are actually sick. Most of them just WANT TO BE HOME and do not want to work because of how horrible the conditions have become! The trips have gotten worse and worse. The duty days are longer and longer, and without a union and contract things will only continue to get worse!! I left before I had to stand by and watch the company fall to pieces. You are nothing but a number here. All of us KNOW what is happening, some are turning a blind eye, too afraid to speak up. If you speak up and ask for respect and fairness, you are punished. Many are finally opening their eyes and waking up to the constant abuse and disrespect from the company. Unfortunately only a few of us are brave enough to speak up, or to leave so this company can no longer abuse you.

Viewing 16 - 18 of 8,205 Reviews

Glassdoor has 9,293 Delta Air Lines reviews submitted anonymously by Delta Air Lines employees. Read employee reviews and ratings on Glassdoor to decide if Delta Air Lines is right for you.