Dunkin' reviews

3.3

43% would recommend to a friend

(13,463 total reviews)

Paul Brown

52% approve of CEO

36% positive business outlook

Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,463 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
4.0
Sep 7, 2014
Recommend
Business Outlook

Pros

Dunkin' has been a fantastic first job for me. I started at the age of 16, and at 19 have just put in my two weeks. I have learned much about myself, management, and working with customers. I was promoted to Shift Leader at 18 and my experience only improved from there. Dunkin' is not a career choice for me, but has been a wonderful opportunity.

Cons

Training varies. Unfortunately in the two stores that I have worked at, both in Florida, I have seen a lack in proper training of employees. There are so many different ways that employees do things, but I rarely see the proper way. I have tried teaching my teams according to Dunkin' Standard, but unfortunately even store mangers will cut corners. I feel that this has much to do with the number of high school and college aged employees. They see it as a temporary job, and therefore the respect for and dedication to standards of practice go out the window.

1.0
Jul 19, 2014
Recommend
Business Outlook

Pros

Having some kind of a routine and a regular paycheck Free sweet tea Nonstop entertainment Some friendly coworkers I think are decent human beings

Cons

I've been here five weeks. I don't care anymore. I feel like an airline pilot slumped over at the controls on prescription painkillers, yet I haven't crashed yet, and I'm just coasting right into the sun and going out with a spectacular flash. I just show up on time and that's it. The amount of work expected of one person for so little money is what keeps the people moving in and out the door. Dunkin Donuts wants to pay as few people as possible as little as possible to do as much as possible in as little time as possible. The employees are all apathetic as can be, including myself. I feel like an unfair amount of work is placed upon my shoulders, and I don't think it should be up to me to do everything in eight hours. When the bakery manager or his little partner comes in, they always want to make a fuss about how we didn't do enough. They'd rather just go out to their cars and smoke weed instead of doing anything. The owners are nice I guess, but the bakery manager is obnoxious and his equally irritating henchman tries to buddy up to us and make it seem like he's on our side. I see through your lies, homie. Management and the owners want us to pick up doughnuts that fall on the floor and serve them to people. The way they thaw out bagels to save time (the hot water method, a dirty bucket) is a health code violation I'm sure. We don't use clean towels to wipe the tables down, just these worn out brown rags that sit in gray water. People don't always use gloves and I found a long curly beard hair in the powdered sugar we use to cover doughnuts. It's disgusting. Don't eat here and get the word out that this place will surely give you hepatitis c if you aren't careful. If they fire me, it's cool, I'll just call the health board on them. I'm sure they'd love to hear the unspeakably gross stories I could regale them with.

2.0
Jan 17, 2013

CRAP

Recommend
Business Outlook

Pros

ONE FREE DONUT every day you work

Cons

-cut hours -work all by yourself -if you can't work mornings shift (college student,etc.) dont even bother they will give you no hours -you'll move from location to location (no set work place) -you can't receive any tips! -throw away all the donuts at the end of the day (what about the homeless people?)

Viewing 31 - 33 of 13,463 Reviews

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