Dunkin' reviews

3.3

43% would recommend to a friend

(13,472 total reviews)

Paul Brown

50% approve of CEO

35% positive business outlook

Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,472 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Oct 7, 2013

sucked

Anonymous employee
Recommend
Business Outlook

Pros

free food and drink and donuts

Cons

no pay sucked everything suked

1.0
Oct 6, 2013
Recommend
Business Outlook

Pros

The training i received at the beginning of my work was good (I started at a brand new store), however that was about it.

Cons

We were forced to lie to customers involving the freshness of our product. We were taught during our training to throw out coffee after 18 minutes, however that never happened. The regular coffee would sit there for hours if it wasn't a rush and you better forget about having fresh decaf because that has probably been sitting all day. We were also rushed to push out unfinished and inadequate products simply because they wanted low drive through times. I'm sorry but I think the quality of product is better that fast service. Another thing was that my general manager was always in my personal space. When he was trying to "help" when i was on register he would stand right next to me and shove things in my face that were to go out the drive through window. Also he would try to help make products and end up making them wrong and then blame the high drive through times on everyone else. Yet another thing wrong with working there was we were never stocked with anything. By 11 o' clock we were out of almost every kind of bagel and our doughnut case was half empty. Then we would get yelled at by customers about the lack of product.

1.0
Oct 5, 2013

Terrible

Anonymous employee
Recommend
Business Outlook

Pros

Nice customers, free drinks, not too difficult

Cons

Rude customers, management, monotony, lack of English spoken by management. They expect you to be a machine. Manager accidentally burned my hand and I didn't even get an apology.

Viewing 13315 - 13317 of 13,472 Reviews

Glassdoor has 14,041 Dunkin' reviews submitted anonymously by Dunkin' employees. Read employee reviews and ratings on Glassdoor to decide if Dunkin' is right for you.