Does Dunkin' pay their employees well?

According to anonymously submitted Glassdoor reviews, Dunkin' employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Dunkin'. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Dunkin'?

43% of Dunkin' employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dunkin' 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Dunkin'?

Crew Member (3180) , Cashier (1424) , Shift Leader (843) , Barista (838) , Cashier/Barista (436) , Sales Associate/Cashier (331) , Manager (277) , Assistant Manager (244) , Store Manager (168) , General Manager (164) , Baker (147) , Team Member (146) , Sales Associate (144) , Shift Lead (121) , Shift Manager (110)

What are the pros of working at Dunkin' according to real employee reviews?

"Free food is nice and at least at the Dunkin I work at has some down time" ((in 642 reviews)); "Flexible hours mean that you can really do no wrong so long as you show up" ((in 630 reviews)); "Free coffee and free food" ((in 514 reviews)); "Some good coworkers and tips" ((in 500 reviews)); "The tips were great and the people I worked with were fun to be around." ((in 453 reviews))

What are the cons of working at Dunkin' according to real employee reviews?

"most stores have poor management and dont keep the store well stocked or have poor scheduling skills." ((in 1144 reviews)); "Low pay and if you are good at what you do they won't move you" ((in 1009 reviews)); "Manager is rude if you called off no matter how much you committed to your job." ((in 477 reviews)); "They treat you like you are human chattel; indispensable and there are no benefits to speak of." ((in 214 reviews)); "No training what so ever; I basically had to teach myself how to do everything" ((in 152 reviews))

What are employees saying about Dunkin' layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Dunkin' layoffs and their outlook for job security at Dunkin' in 2026.

What are the top reviewed Dunkin' locations?

Brasília , Porto Alegre , Brasiléia , Jundiaí , Brasileira

Dunkin' reviews

3.3

43% would recommend to a friend

(13,490 total reviews)

Paul Brown

51% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (13,490 reviews)

Ratings by demographic groups

Race / Ethnicity

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Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,490 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews

1.0

Feb 11, 2015

Bad experience

Anonymous employee

Recommend

Business Outlook

Pros

Free donuts of you like that

Cons

They don't care about you or your work life balance.

4.0

Feb 10, 2015

First job, started a bit over a year ago. So far so good. Depends on the store, independently owned.

Shift leader

Recommend

Business Outlook

Pros

Let me start off by saying that because we're independently owned, our rules may be different and our owner runs her store different then most others. - Easy. Even though i've seen many, MANY people struggle with this job or just plain not want to learn more then the minimum (Front counter) it's not hard to learn everything if you keep trying - Flexible. Will work around your schedule, and because morning shifts are the main part of this businesses you have the rest of your day to do what you need. - Something for everyone. You can stay on front register and get okay hours if you're good, you can go to drive thru if you want more hours, and if you get good at sandwiches you can be there and get really good hours. If you're like me then you can do a bit of everything throughout the day, moving place to place where you're needed. - Get to know everyone well, including the owner of the store

Cons

- Sandwich station makes front counter and drive-thru food, meaning during peak hours the sandwich person can get overwhelmed (Max of two people will fit in the small station, and i'm in a big store) - Low level job, meaning most people don't care and will call out daily. Lots of turnover, meaning you have to pick up their slack - Low pay, and you wont get over 40 hours unless you're a supervisor or under special circumstances

1.0

Feb 4, 2015

Under appreciative Management

Customer service cashier

Recommend

Business Outlook

Pros

You get coffee and donuts and tips if you are lucky, You get to slack off if your manager hates there job as much as you will. Only person who should be working here are high school kids.

Cons

They work you like a slave and take you completely for granted. You are replaceable and they make that extremely clear. Only work here if you are desperate.

Viewing 259 - 261 of 13,490 Reviews

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Jobs at Dunkin'

Team Member - Morning Shift

Team Member - Afternoon Shift

Overnight Baker DD090

Dunkin'

Dunkin' reviews

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Bad experience

First job, started a bit over a year ago. So far so good. Depends on the store, independently owned.

Under appreciative Management

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