I love the company but hate the job
Pros
Insurance, benefits, commission pay if you are really gung-ho about selling Extended Service Agreements (ESAs) and accessories like water filters and such. Really neat random treats like free lunch or snacks from time to time! A very welcoming community. You genuinely feel like everyone loves their job (on the first floor) Low key physical exertion since its a call center, and if you don't mind the mental fatigue of dealing with the 95% of complaints on shoddily made appliances and parts, its a great job with good pay!
Cons
Along with having to upsell on products that don't live up to the pedigree that they have, you have to deal with instances where you'll encounter the same breakdowns of the same exact models that occur every 3 months on appliances that should be good for at least 3 years before breaking down. And even reporting the same defects and malfunctions to supervisors to send to the factories, they just shrug it off like "oh it must have been a bad batch of appliances/parts". I'm sure that it should hold some kind of weight that needs rectifying, if you ask me. The shift that they slide you in is pretty brutal, with very slim chance or a long drawn out process in order to change it, as they only approve schedule changes twice a month. Sucks if something sudden happens in your schedule and you can't change your schedule by explaining your situation! The few managers that do try to assist you when you're struggling with certain issues are trying, I'll applaud them for that. But the others only want to push sales to the point where you're sacrificing one of the companies Core Values by ignoring customer complaints and displeasures in order to make sure you're pushing that sale. They will dock your Quality Assurance score if you don't go through every since cue to a T, even if the other person on the line is crying their eyes out because their dishwasher flooded their kitchen or their FRIDGE caught fire or angry that their ice maker went out for the 4th time in a span of 5 months (I've been told by SEVERAL managers that the company's ice makers are cheap and badly made. WHY KEEP MAKING THEM? WHY TELL YOUR EMPLOYEES THIS?!) Selling products are not difficult. Its when you're trying to push selling products to already frustrated people who are upset because something that they depend on is broken down AGAIN it becomes a problem. The company makes bookoo money already; it needs to step back and put that money into making better quality products to help both the customers and the employees.