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      Epic

      Engaged Employer

      Epic reviews

      3.3

      52% would recommend to a friend

      (6,062 total reviews)
      avatar

      Judith R. Faulkner

      69% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Epic has an employee rating of 3.3 out of 5 stars, based on 6,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      6K reviews
      2.0
      Mar 30, 2022

      Resistant to change, good early benefits

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      -Good first post college job -Competitive pay for those entering field -Fast paced environment -Friendly & competent colleagues -High focus on developing new hires -Fun campus -Good food -Assists with relocation cost -Regular raises -Decent bonus

      Cons

      -Management structure means that when your team is overwhelmed, so are they. So there is limited to no support in times of crisis -Upper management does a poor job at honoring employee requests - from those as minimal to plant based milk being supplied to much more impactful policies such as WFH & COVID protocol -Customers not ready for implementation are given green light - causing significant issues and escalation -Reliance on internally developed tools means you are often using subpar options to avoid 3rd parties. -Ranking system often means that despite performing well, you can suffer receive lower raises and bonuses because you are not performing 'as well' as others. You will still receive the same additional responsibilities, though, as this is based on tenure. -Expectations for significant overtime with no compensation -You will be staffed early, and still have expectations to complete training envisioned for individuals working full time hours to complete it. You will then be penalized with loss of bonus if you fail to meet deadlines -Everyone is overstaffed, meaning new hires are left to largely manage projects entirely on their own - but without the ability to make decisions or escalate on their own. -Approaches issues with retention with a "everyone is replaceable" mentality. -Limited sufficient technical documentation as most documentation is outdated following decision to get rid of full time tech writers. -Pay fails to stay competitive following first year. Epic has not realized Madison's cost of living has significantly risen and offers from competitors overshadow Epic's. However, they still behave as though they pay the most and are surprised when individual's leave. -Pushes individuals with COVID exposures to return to work despite symptoms -Upper management has a negative outlook on diversity and equity efforts, and have been caught advocating against them.

      2.0
      Mar 25, 2022

      Lack of consideration for employee's wellbeing and highly politicized internal environment

      Implementation consultant
      Recommend
      Business Outlook

      Pros

      I really enjoyed Epic when I first started, there's a thorough training program you go through in your first 6 months and if you're coming straight out of college, it can feel similar to the study / exam style you're familiar with. You also receive a lot of responsibility and autonomy early on. I was staffed within my first 3 weeks and was client facing shortly after. While this can be a deterrent to some folks (sink or swim culture), I found it challenging and engaging. You definitely grow quickly into your role. I also loved the people I worked with, everyone was intelligent, driven, and compassionate. Everyone is motivated to make the system better for end-users and it shows. You also have the opportunity to work with different organizations with a variety of different cultures. In my last year at Epic I transitioned to their Boost consulting branch and enjoyed that as well. If you don't want to travel constantly and you want to live somewhere outside of Madison, it's a great option. However, there are many cons that come along with it since Epic doesn't want to encourage employees to go remote (see the Cons section for more details).

      Cons

      If TL;DR -- Epic leadership doesn't care about retaining employees no matter their tenure or value to clients. It's unfortunate because Epic has some great talent that they're hemorrhaging right now. To start, Epic is very anti-WFH. They claim it's because of the "culture of being together" and how that "fosters creativity" but the reality is that they continue to build these million-dollar buildings on their Madison campus and they don't plan to slow that down. Instead of focusing on how employees appreciate flexibility and how client travel is actually easier from places outside of Madison (MSN doesn't have direct flights to many destinations), they continue to force employees to work from work full time. This then goes into many complaints about the Boost program. Boost sounds great, you can work from anywhere, you're a full-time consultant rather than juggling multiple projects at a time, and you have a lot more work/life balance. But all of that comes at a cost. Epic leadership makes efforts to disincentivize the program by cutting benefits (when I first started, there was no PTO), reducing pay (my raise after 3.5 years at the company was $1 more per hour, it was insulting), and treating you as a new employee to Boost rather than recognizing you're transitioning from Epic into Boost (i.e. you have to wait 6 months to start earning vacation). I get it, they don't want employees to go remote because of all the buildings, but if Epic employees can't go remote and Boost isn't a viable option, then people are going to continue to leave. In general, pay and benefits are worse compared to other technology companies and it's justified by the location and the "culture." The culture is incredibly toxic with a constant focus on how many hours did you put in. If you didn't put in 60+ hours a week, you're labeled a slacker. The internal culture is very political where a few folks seem to call the shots and they stick around so there's no opportunity to transition into those roles. The worst part is the non-compete. You can't immediately work for competitors or clients. They also extend this non-compete time frame for Boost roles, dependent on tenure. This not only hurts employees who could make significantly more money and grow into leadership roles within client organizations if they were full-time employees, but it also hurts the clients who then have Epic support constantly rotating because people don't stay at Epic for more than 3 years. And as you can tell by this review, Epic leadership doesn't listen to employees. I escalated many of these points during my time at Epic and put it into my departure survey 6 weeks before my end date and not a single person reached out to me about my sentiments. At the end of the day, Epic just doesn't care about employees and unfortunately it shows.

      5.0
      Mar 4, 2022

      Grateful for the experience

      Technical services
      Recommend
      Business Outlook

      Pros

      I'm leaving Epic after over 10 years mostly because I'm excited to try something new. I wanted to add a different perspective to some of the comments. You'll work with bright, hard working people. You get to deal with very real world situations and you don't need to wait 2 years while taking notes to be put into challenging situations (if anything, it's a little fast). The work is challenging. There's a lot of room for growth - Epic doesn't hire people directly into management. Epic as a company is doing very well. There's basically no sales work (they already bought Epic). Job roles are quite broad so you are doing a lot of different things in a day (some people might see this as a con). High pay and regular high raises. Good food :) There are a couple comments about leaving quickly if you want to have a career - I have had no problem getting plenty of interviews (and a job) as I leave Epic. Some of the things I've been able to do: Lead multi million dollar projects, lead meetings with hospital CIOs, dub myself an expert on something and create a group around it, troubleshoot annoying race conditions for days and finally figure out the issue, travel to a bunch of different locations, write SQL reports for report writers, develop functionality that is being used at hospitals across the country.

      Cons

      Agree with some of the comments about COVID (they were slow to allow work from home when COVID started). Also, Epic will never be a company that likes work from home - if a remote job is really important to you, I'd look elsewhere. I also see some comments about hours - on average TS work 45 hours a week. There are some people who only work 40/41 (with spikes for go-lives) and some that always work 50+. It's up to you to set your own expectations. I will say that the work can be stressful and it can be hard not to sometimes worry about work after hours. I'd prefer that to being bored but I can 100% understand why some people would not like it.

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