Epic reviews

3.3

52% would recommend to a friend

(6,068 total reviews)
avatar

Judith R. Faulkner

69% approve of CEO

76% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jul 24, 2023
Recommend
Business Outlook

Pros

-You will be paid extremely well for the area. -If you can manage 5 years, the sabbatical is real and incredible. -Your coworkers, mostly, will be helpful and kind. -As a new grad, you can meet people your own age in a new phase of life as you start to work, which is genuinely a great Pro -LGBTQ friendly and extremely welcoming of trans employees. Also a reasonable environment to work in as a woman.

Cons

-You really need to dissociate to work here. The customers are insane and insufferable. -You will be expected to infinitely take on more responsibility without complaint. You must always be "exceeding expectations" -There will never be any transparency about anything here. -Constantly taking on more work due to other people quitting over poor treatment.

4.0
Apr 24, 2023

It's all about the culture

Recommend
Business Outlook

Pros

-good pay -(kinda) flexible hours - work 40+ Monday-Friday, but you can work like 7-3 or 10-6 -QM hours are easy to make your own. I rarely work more than 40 hours. Other roles are not the same experience. -no dress code!! nice to wear sweats to work -similarly, pretty casual dynamics with coworkers - we all get hired from all kinds of backgrounds, everyone comes in and does their work best they can -offices are solo or with 1 person (often a fellow new hire) - nice to have your own space -can kind of choose how to expand your daily work / take on certain topics and meetings to own -good food -fun sights and pretty campus

Cons

-takes a longggg time to get to know the system / the details of your job -not a lot of promotion / upward movement opportunities - I have less than a year tenure and have the same title as people who have been here as long as my life -very little PTO (10 vacation days a year, 6 sick days, 6.5 scheduled holidays) -workflow fluctuates heavily; there can be weeks in a row of every person needing to work longer hours, and then be bored 2 weeks later with nothing to do

1.0
Apr 1, 2023
Recommend
Business Outlook

Pros

Relatively good starting salary (this is only true for your first few months of training; I did the math and I was making $12/hour due to how much you're expected to work once you're on a customer). Many of the newer people and some tenured people are kindhearted, driven, and enjoyable to chat with.

Cons

You will be expected to put your work over your well-being. On my 3rd day, my boss told me to buckle up because this isn't a 45 hour/week job. During my interviews, they made it seem like going international was a huge opportunity. In reality, few people are actually asked if they'd like to leave WI and you receive extremely little support once you're working internationally. The culture here is horrifying for new employees. Incredibly high turnover rates mean that you do not matter until you're 2+ years into the job (few make it this far). You will be treated like a dog until then. Even if you're an incredible worker, you will still be looked down upon until you're tenured. People with tenure seem to generally be egotistical, tear others down, and take credit for others work. Epic talks up their culinary team, and the food is great, but once you're in the thick of your role you likely won't be able to eat lunch 2-3 times per week. There is a cult-like atmosphere at Epic (people will joke about this, but once you're a few months in.. you'll start to get it). This company functions off of fresh graduates, works them to the bone, and lets them limp away as burnt out shells of their previously passionate selves. That's literally the only way that the company functions. The people testing quality have no idea what they're doing. Epic is extremely disorganized, demeaning, and has an off-balance work environment. The CEO responded to a question about work life balance by mumbling something about work life integration, saying you should check emails at home. Hilarious comment because we're not allowed any work from home flexibility, but are still expected to work from home AFTER working hours! You will get fired if they find out that you take a few meetings from home during business hours. You will sit in a shared office for 10 hours per day in online meetings, trying to talk over your office mate. You get VERY limited vacation days (0.8/month) and you do get a few days that you can plan as work from home days, if you send a work plan to your boss. You get 1/2 of a sick day per month. I was repeatedly exposed to covid and multiple members of my team caught covid while we were doing our jobs in hospitals. Epic makes you come to work and wear a mask, even if you test positive (you still can't work from home even if you test positive with covid). Please do yourself a favor and do not uproot yourself for this job. If you do, be sure to not resign a lease until you've finished training and are well into your actual role. Do not let yourself be coerced into thinking this is a good opportunity, look elsewhere. The only scenario that I'd recommend is if you already live in the area, try it out and set an end date the second that you find a different opportunity.

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