Owners don’t receive enough education on industry and most aren’t licensed which makes explaining problems and situations a little more difficult. Be prepared to explain a guest’s concerns and frustrations only to be met with irritation regarding company “policy”. It’s a money game, hence, even though you’re not happy with the COMPANY, you’re not getting your wax pass money back.
Work vs Life is practically non existent; I lived there basically 60 hours a week because GSAs don’t get paid enough to care about calling out. I stopped making plans with friends for fear of being called in. But wait, somehow I was getting paid less than almost all of the waxers and some of the GSAs who were winning pass competitions. Hmm...
Corporate doesn’t understand the issue of sales versus speed waxing. They claim their stores run efficiently with their methods, yet turnover is high and guests consistently complain about waiting for their specialists.
Wax Specialist vs GSA superiority is also an issue and both jobs are made to feel like they’re running different businesses. GSAs run the books, yes, but wax specialists are trained on skin. Both sides need to be trained to use those skills together instead of arguing about who has to take a guest.
The company also has GRAND plans for new software, but three years after unveiling everything (and even holding a training session on the beta version at conference last summer) and still nothing solid. With as many issues as Millennium has, you’d think they’d stop putting their associates through the hassle of explaining that sometimes reservations get deleted. Or god forbid the central office goes down. Good luck.
