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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,400 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,400 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
2.0
Jun 9, 2015

Property Manager

Recommend
Business Outlook

Pros

-Get Sundays off -Very organized company -Get your own apartment. Mostly just for managers and not for assistants. -There is decent advancement opportunity, but only if you're a "yes" man/woman - If your manager is cool and you do a very good job(store numbers are good) then they give you a lot more freedom and leniency than others.

Cons

-Poor pay -Micromanaged like crazy and upper management spies on you like creeps. For example, when you get a lead from the call center, a timer starts going off on your software so the company knows exactly how long it takes you to follow up with lead. -Have to do all the janitorial work on the property: rake leaves, clean units, clean the office, paint etc. I never really minded doing this, but the problem is you have to keep a walkie on you at all times in case a customer comes to the office and buzzes your walkie in which case you have to stop everything you're doing and go back to the office. Makes it very difficult to get things done efficiently. -The job is very property dependent. I worked at several different properties and if you get stuck with a run down property in a bad area, the job is absolutely horrible. I worked a site where there were break-ins every month, rodent damage, water damage, etc.. Basically just consisted of calling people every other day to tell them that their stuff was ruined or stolen. You're also making collection calls every day and dealing with auctions every month. If you get a nice property in a good area then the job is cake. -You will likely start out as an assistant and be expected to cover practically every store in the region. They won't tell you this up front though. Very difficult thing to do for experienced property managers let alone newbies. The pay sucks when you're just an assistant and don't benefit from getting the free apartment.

2.0
May 29, 2015

Heavy Workload

Anonymous employee
Recommend
Business Outlook

Pros

The best part of working for this company is being off on Sunday.

Cons

I feel as if you always have a project to do that's not in your job description. If you don't use Pto you cannot have a Saturday off. Just a lot of work for little to no money.

5.0
May 20, 2015

Miss this job.

Recommend
Business Outlook

Pros

Freedom to work without someone always looking over your shoulder. My property was doing well financially and that gave me freedom to do things my way. So long as numbers were riding I felt respected and cared about. The customers are from all walks of life and you meet new people every day. Once I got a chance to speak with my DVP, he turned out to be one of the best and most motivational bosses I've had. My DM didn't like me talking to his boss though.

Cons

Sometimes they would actually search just to find anything out of place to complain about. A little oil and dirt in the tracks of the elevator done should be okay when the property is otherwise perfect. Never made a big deal about all I did right, but wouldn't let anything go that wasn't. Sometimes hard to communicate effectively with people above the DM. Any communication with upper management from a store manager seemed frowned upon. Too many politics and backstabbing managers who will do unethical things to make you look inferior to them or to get your property. Slow discipline by corporate lets the damage her too bad before removing a bad employee.

Viewing 3268 - 3270 of 3,400 Reviews

Glassdoor has 3,450 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.