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      FARFETCH

      Engaged Employer

      FARFETCH reviews

      3.4

      50% would recommend to a friend

      (1,913 total reviews)

      Bom Kim

      29% approve of CEO

      33% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.0

      Career opportunities

      2.8

      Senior management

      FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jul 28, 2017

      Customer Service Adviser

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Consistent Work Culture is Nice Family Lunch Wednesdays Cool Artsy Building Cool People Occasional Bonuses

      Cons

      Severely Under Paid!For the amount of work and stress this job entails. Management is a Full Blown Mess Internal Departments lack all structure when it comes to correspondence. Little to no help from Supervisors with escalations HR is questionable No respect for CS input on internal problems. They blatantly do not improve internal issues. Therefore, all the heat from the Customers falls back on the CS reps when it's another internal departments fault or a boutique. TRASH.

      2.0
      Apr 27, 2016

      Does not care about employees

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      - I worked for Farfetch at a very exciting time of growth so there was a lot of opportunity to develop professionally in the company. - The salaries for managerial positions are reasonable and there is a good bonus program in place. - In general good benefits package.

      Cons

      - The company is heavily invested in promoting a "cool culture" that will make it desirable for the outside world/future employees but when it comes to people who are already in the company they frequently become easily replaceable and are pushed out. - A lot of promises are made regarding career prospects but are rarely kept. - Investment in internal talent has been decreasing in lieu of hiring senior people from big companies.

      avatar
      FARFETCH Response
      10y
      Thanks for your review, we appreciate your honest feedback on glassdoor as it highlights what we are doing well and what we still need to develop. As the CEO it is important to me that we invest in our People. The launch of our new Career Ladder program provides transparency to everyone about how they can continue to grow in Farfetch and the many paths they may take. I will personally keep a close eye on the progression and development of our internal talent first, as it is so important to the culture of our business. I am pleased to hear that you feel our compensation and benefits are fair as we have put a lot of work into this for all of our people
      1.0
      May 18, 2019

      Lots of pros leaving

      Infrastructure engineer
      Recommend
      Business Outlook

      Pros

      - Good balance between family and work - Meals 2 times per week, despite their quality. - CEO is really a great human being

      Cons

      - Career stalled and newcomers are choosen by being former colleagues of some new incoming Directors and not by their quality - Infrastructure leadership is acting as bottleneck for every single IT department, and they don’t know the Farfetch values and don’t respect the CEO vision. - Huge cloud infrastructure, wrongly managed and people who are not specialists on stacks such as Kafka, Rabbit, SqlServer, Cassandra, ElasticSearch, managing that kind of technology. - Internal disputes regarding who owns what.

      Viewing 34 - 36 of 1,913 Reviews
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      ReviewsFARFETCH reviews

      Glassdoor has 2,393 FARFETCH reviews submitted anonymously by FARFETCH employees. Read employee reviews and ratings on Glassdoor to decide if FARFETCH is right for you.