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      FARFETCH

      Engaged Employer

      FARFETCH reviews

      3.4

      50% would recommend to a friend

      (1,913 total reviews)

      Bom Kim

      29% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Jul 17, 2021

      Customer Service runs on toxic positivity

      Customer service advisor
      Recommend
      Business Outlook

      Pros

      -Paid training period -Employee benefits -Equipment provided

      Cons

      -Terrible customers from all over the world -Ridiculous KPI expectations and adherence policy -Management will ignore harassment and abuse that advisors receive -Not enough advisors to service the worldwide market -Internal departments are often rude and offer no help -Favoritism runs rampant as management allows certain advisors to flood the Slack chat with nonsense which leads to advisors asking for help to go unnoticed -The company "values" are often used in a cult-like way -Overall negative work environment

      avatar
      FARFETCH Response
      4y
      Hi, thank you so much for sharing your thoughts with us. We're very sorry to receive your concerning feedback. We take every report of harassment seriously and are committed to supporting our people through our speak-up channels and anti-harassment committee. We often receive positive feedback through Glassdoor and our annual employee survey about our inclusive and supportive environment and our team spirit, so we're very sorry to hear that this was not your experience with us. We'll continue to work hard to provide our people with a truly revolutionary journey with us, making sure they feel happy and supported.
      2.0
      Jul 9, 2021

      Unfortunelly my worst work experience ever!

      Analytics analyst
      Recommend
      Business Outlook

      Pros

      Company culture Good values ("in theory") Friendly colleagues (specially from PT) Shares

      Cons

      Poor senior management that only think on their own (asking you to avoid helping other colleagues just because they are not under your stakeholder...) Focused only on OKR's achievement, nothing else matters. More worried in hiring new people than developing the current employees. I'm afraid the company is becoming more like a machine losing the human touch

      avatar
      FARFETCH Response
      4y
      Hi, thank you so much for sharing your thoughts with us. We're sorry to hear your negative feedback about our management team and development opportunities. We're proud to offer numerous global training programmes for managers and senior leaders at FARFETCH. We also work hard to provide a consistent, fair and transparent career development process through our GO FAR framework - which we launched last year - ensuring that every Farfetcher can thrive with us. We will keep working to ensure this approach is consistent across all our teams.
      1.0
      Mar 17, 2020

      Favoritism and not a transparent structure of the team

      Senior manager
      Recommend
      Business Outlook

      Pros

      Flexible timings as well as good office location

      Cons

      Weak management that does not retain key employees Discrimination at work and a lot of political, not rational decisions A company without a future

      avatar
      FARFETCH Response
      6y
      Hi, thanks for taking the time to leave us this review. We're very sorry to read your negative comments and we take your feedback very seriously. We would particularly like to address and resolve any concerns about discrimination as we have a zero tolerance policy at Farfetch and we work hard to create an environment which is consciously inclusive for everyone. Please contact our Head of People UK (jessica.coelho@farfetch.com) to continue the conversation. Thank you.
      Viewing 64 - 66 of 1,913 Reviews
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      ReviewsFARFETCH reviews

      Glassdoor has 2,394 FARFETCH reviews submitted anonymously by FARFETCH employees. Read employee reviews and ratings on Glassdoor to decide if FARFETCH is right for you.