No strategy or direction.
No actions on the back of customer survey.
Absent management at best, otherwise inept and on occasion abusive.
Seriously, the office is often empty. I have never even seen most of them or heard what they wanted us to do. Most important meetings are cancelled without an explanation or people just don’t show up.
The people who show up, I generally don’t know who they are or why they are here.
The company objectives are apparently “customer satisfaction” and “profit”. Farfetch measures neither. I’ve asked the team who could do that but their team lead just quit.
I’ve flagged abusive managers to HR who did nothing. Wrote detailed feedback, with people who could testify, still nothing. It’s not really hard to tell: they generally yell at their team on video conference while they are in the open space. When I asked about it a couple of months later, they refused to address it and just walked out.
Like most of my peers, I’m still there, trying to find a job elsewhere but I’m not in the office most the time because I go to interviews. But no one seems to care that I’m not there. Everyone else is probably interviewing too.
