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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,237 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Reviews by job title

      19K reviews
      1.0
      Mar 18, 2026

      horrible skeezy company

      Customer service representative for usaa
      Recommend
      Business Outlook

      Pros

      stable hours okayish pay and incentives

      Cons

      works you like robots, cant take a bathroom break, calls are non stop and they dont let you go into acw for 30 seconds in between to catch your breath and tale a sip of water. coaches dont know what their talking about in or out of training, will tell you one thing and then you get in trouble for following what they say because thats not actually how the metrics work. the metrics are impossible btw. QA is horrible

      avatar
      Foundever Response
      1mo
      Thank you for taking the time to share your experience and feedback. I’m glad to hear stable hours and compensation were positive aspects of your time with Foundever. I understand fast paced customer service environments can sometimes feel challenging, and feedback regarding communication, coaching consistency, and operational support is valuable as teams continue working to improve the employee experience. Foundever encourages associates to share concerns and feedback through MAX and People Services so issues can continue to be reviewed and addressed appropriately. Additional feedback can also be shared directly at peopleservices@foundever.com. Thank you again for sharing your perspective. Jasmin at Foundever
      1.0
      Mar 6, 2026

      very low salary, changing KPIs in order not to receive incentives, favouritism exists

      Call center agent
      Recommend
      Business Outlook

      Pros

      They are flexible if you need to work form home and still it depends on the supervisor - I will only recommend if you dont not have any other opportunity

      Cons

      poor management, some people are very rude, there is favouristism and people easily got fired. Salary really very low and incentive plan is not a one that can be achievable and when the management see that the agent can reach it, they change the KPIs in the middle of the month in order not to receive incentices. not easy to grow at, and not all people who grow deserves this.

      Viewing 442 - 444 of 19,237 Reviews
      Related searches: Foundever jobs | Foundever salaries | Foundever benefits | Foundever interviews
      ReviewsFoundever reviews

      Glassdoor has 24,691 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.