-Career advancement
-Management
-Incentives
-Morale
-High turnover
I'm sure there are some departments within Groupon that are well-managed, but Merchant Services / Account Management is not one of them. I have never been under such poor management in my life. As an account manager, you will be belittled, undervalued, under-appreciated, underpaid, and taken advantage of. You will learn very quickly that you are the bottom rung on a unorganized, unprofessional company ladder. The metrics in which your performance is measured on change almost monthly (and are delayed in sending out so you have less time to see where you stand). You will be under the supervision of a Team Lead (or TL). This TL will be in meetings all day. They will then judge you (with no logic) on your daily tasks (even though they never did those tasks themselves) and then sit on a soapbox while allocating a high deal count to you. One team specifically had a team count of 12 account managers that then went down to 4 in the matter of weeks. This is a reflection on how poor this department is.. They do not replace employees when they leave (shows how important they really are), and the workload of the employee that left gets dumped onto others who already have a full count. The employees that stay are then held to the same standard as if they had a normal workload to begin with. I would never recommend working here to a friend. I wouldn't even recommend working here to my
worst enemy. Please, highly consider other options before even thinking about becoming an account manager at Groupon. I do not see a job being much worse than this.
