Hyatt reviews

3.9

73% would recommend to a friend

(6,964 total reviews)
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Mark S. Hoplamazian

81% approve of CEO

64% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel e acomodações de viagem industry (3.6 stars).

Reviews by job title

7K reviews
5.0
Mar 24, 2010
Recommend
Business Outlook

Pros

excellent training promotions from within strong and talented leadership team ability to connect with upper management

Cons

accountability for all employees ability to increase your pay via incentives or bonus not available to all employees.

2.0
Mar 21, 2010
Recommend
Business Outlook

Pros

Base pay was good, bonus not shared fairly. Access to free or low cost hotel rooms was a good benefit.

Cons

Poor management, especially across the various divisions or operating entities. Inter-departmental issues are very serious, poor leadership resulting in poor decision process.

2.0
Mar 17, 2010
Recommend
Business Outlook

Pros

The Hyatt in St. Louis, Missouri, has managed to get a few good professionals under its belt, from whom, you can learn much about the industry and increase your own skills. If you are the loyal, punch-the-clock, do-your-time and go home type, this is a great place to work because no one will bother you and your job will likely be secure. Most of the managers are down-to-earth types which makes for easy communication when necessary. Many celebrities stay at the hotel, so if you're into meeting famous folk, you'll probably have plenty of chances.

Cons

The hotel has one goal, and one goal only: make as much money as it can by any means necessary. That sounds like most businesses these days and that's the problem! Hyatt, like many companies, preach loyalty and dedication to its employees but doesn't practice it towards them. Everyone working at the Hyatt is expendable. When business is slow, you're out of work - not because they can't afford to keep you working, but rather, because they can't afford to keep you and increase profits. Hyatt wont make any sacrifices for its staff. The benefits are bottom of the barrel and advancement is almost entirely political. Getting close to the right person(s) is equal to being highly qualified - they net the same results. Most managers are spineless and wont stand up to corporate, or other managers for that matter, for their staff. If a manager doesn't like you, you probably wont last - even if that manager is over another department.

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Glassdoor has 8,087 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.