- This is not a role/company for anyone who wants to pursue a career or for recent university graduates. There are NO progression opportunities. Do not be fooled by the 'skill gate' progression that Lifeplus advertise, this just shows you have learnt about the company and how their marketing plan works. It does not enable you for promotion or give you any other transferable skills.
- Rubbish pension and holiday scheme. Lifeplus offer what they have to as dictated by the government. There are no incentives to forge a long term career here in terms of pension. You are also forced to take certain bank holidays off as paid holiday even if the office is closed if you choose a particular shift pattern. Everyone is forced to take Xmas day, Xmas eve and New Years day off as holiday.
- The 'F' shift is long and tedious - do not do it!
- The actual role is very boring and repetitive. Customers are generally friendly but most of them do not have a clue about what they want or what they know about the company or marketing plan. Customers tend to be older and can come across as rude and haughty on the phone. If you have a foreign accent or are not a native German speaker they will notice and either like this or make you feel stupid for your 'lack' of language skills. You must have a thick skin in order to work with these customers for so long each day.
- The end of each month is always crazy and super busy due to the marketing structure of the company. Be prepared to speak to customer after customer without a break and for them to ask silly things and ask for exceptions to be made for them that are against the rules.
- Awful communication between depts and customers. The marketing dept in particular only updates staff about product updates and upcoming events at last minute meaning that nobody is truly prepared to answer questions from customers. They also often inform customers before staff - I had it multiple times where a customer mentioned a new product/event that I had not been made aware of.
- Tragic software. The software the company uses to place orders etc is god awful. I am not exaggerating when I say they use an old windows package that crashes multiple times each day and is totally unreliable.
