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      Lifeplus

      Engaged Employer

      Lifeplus reviews

      4.3

      84% would recommend to a friend

      (201 total reviews)
      avatar

      Robert Christian

      83% approve of CEO

      81% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.4

      Work/Life balance

      4.3

      Culture & values

      4.3

      Compensation and benefits

      4.3

      Career opportunities

      4.2

      Senior management

      Lifeplus has an employee rating of 4.3 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Lifeplus employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      201 reviews
      2.0
      May 19, 2020

      Micromanagement at its worst

      Customer service administrator
      Recommend
      Business Outlook

      Pros

      The other CSAs are nice and helpful for the most part

      Cons

      Repetitive tasks, demanding and sometimes impolite associates who think they own the company, expected to do a lot of kissing up to rude people. The company forces everyone to always be in a good mood and if you are not smiling all the time, you get chastised for it. Micromanagment at its worst, must run every single detail by your team leader and quite a few of them seriously lack people skills and leadership qualities. No matter how many times you complain about something, almost nothing ever changes. They just want you to think as less as possible and refrain from using your initiative.

      avatar
      Lifeplus Response
      3mo
      We appreciate you taking the time to share this. The issues you’ve raised around workload, expectations, and communication are understood and contribute to our ongoing work.
      1.0
      Aug 9, 2019

      Poor management - no career progression

      Call center representative
      Recommend
      Business Outlook

      Pros

      You can take call, if you like and get know Lifeplus products

      Cons

      Very poor and unprofessional management. No people management skill, no leadership skill. About 40% attrition rate. About 70% of the company comes from Germany. They work there mostly as call taking agents. Germans they very much support each other. If you are not German you will have less chance to progress in your career as you are excluded. As a non German you can be maximum a Team Leader if you build up good relationships. Very slow career progressing opportunities, take 2-3 year to be just a simple team leader. High Management is English, so as a European you have hardly any chance to be in Management. People who are training you developed several assessments. If you pass it you can get pay rise. However it's not easy to pass it as they have some questions which has nothing to do with your work. I suppose they don't have any more so much experience with agents every day work and they should update their knowledge in order to be able to put together proper assessment questions. I would not recommend to work at Lifeplus.

      avatar
      Lifeplus Response
      3mo
      We appreciate you outlining your experience candidly. The concerns you’ve raised are understood and continue to inform discussions around improvement.
      4.0
      Mar 26, 2019

      Friendly, supportive, inclusive office environment

      Swiss/german customer services associate
      Recommend
      Business Outlook

      Pros

      Some of the best, kindest, most supportive and inclusive colleagues, team work is a huge focus. The environment within the teams as well as collectively is so inclusive and supportive and as approx 80% of employees are not British nationals, everyone is very understanding of what it’s like to move abroad. It’s very straightforward to progress and pass the skillgate levels to increase your salary by £2k and all employees get an annual bonus, based on productivity. Training is continuously provided and you’re never made to feel stupid if you ask for help. Career progression is fairly straightforward and there’s numerous jobs you can move on to do after around a year’s employment.

      Cons

      Some of the tasks particularly on the phone can get repetitive

      avatar
      Lifeplus Response
      3mo
      It’s wonderful to hear how supportive and inclusive the environment felt for you. We’re glad the experience was so positive.
      Viewing 22 - 24 of 201 Reviews
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      ReviewsLifeplus reviews

      Glassdoor has 218 Lifeplus reviews submitted anonymously by Lifeplus employees. Read employee reviews and ratings on Glassdoor to decide if Lifeplus is right for you.