Marriott International reviews

- The pay and what you deal with don’t match up -The software they use is outdated ,doesn’t alway work which means you lose sales -No pay after 4hrs if your having tech issues -training and actually on the calls do not match -you are given a discount to stay at properties however I found customers using the discount more than me - you can move up quickly however all customer service jobs remotely require you be on the phone including chat.Depending on the position will determine how often -The metrics are unrealistic. They want you to help the guest but control the call and do this under 10 minutes.and make a sale aka reservation - the guest can be rude and very entitled.You deal with this more with the higher tier members - No tech team.if a guest calls about app or websites issue you have to help them even though you was not train nor are tech savvy -back to back calls -taking days off is a struggle. They have a calendar and it tells you which days you can request or not -they do not acknowledge mental heath days -your not allow to have 2 days off in a row or take full weekends off.

—Scheduling often results in having "split weekends" i.e 2 days off that are not back-to-back. — The volume of calls is overwhelming, especially considering there is no delay between calls. Ending one usually means a fresh one without even a second to take a breath. Even in internal help desk roles, considered quieter than customer facing ones, you will often receive ~70 calls a day. — The systems are terrible. It's rare to find a tool or piece of software that is reliable or up to standard considering the volume of work. To be honest, it is embarrassing for a company of this scale. Given the widespread system issues, it can be incredibly disheartening work, especially in technical support roles where you send detailed bug reports that rarely get thoroughly addressed. Granted, these technical issues are far above the responsibility of each contact centre, but it has a huge impact on the morale of employees who use these systems every day. They're not a tech company - but you would expect better from the world's biggest hotel chain. — Their sick pay policy/process is shameful. It softened a little throughout the pandemic, but it's still not good enough. — It is incredibly difficult to book PTO. — There is very little transparency on decision-making from management, and often very little communication prior to major changes in policy/workflows/etc. — Salary is average and benefits are poor - especially for employees who work remotely (no stipends toward internet bills, home office set up, etc).