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      Optum

      Engaged Employer

      Optum reviews

      3.4

      56% would recommend to a friend

      (15,522 total reviews)

      Patrick Conway

      46% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      2.9

      Senior management

      Optum has an employee rating of 3.4 out of 5 stars, based on 15,522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      16K reviews
      1.0
      Mar 5, 2024

      Hell no

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Some of the coworkers are great

      Cons

      Everything else. Management couldn't manage their way out of a paper bag. Constantly changing how things are done and the process of work for no reason, other than the higherups think they know better. Lower level supervisors aren't much better. They play favorites, and act like children if you question them/point out an error. Don't waste your time. They claim to care about the patients, but all they care about are their stockholders,

      avatar
      Optum Response
      2y
      Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are actively working to improve management and better support our teams in the process to create a more positive work experience. Your comments will help us to assess our actions and make any necessary adjustments for enhancements.
      1.0
      Feb 12, 2024

      Toxic Work Enivironment

      Ar specialist
      Recommend
      Business Outlook

      Pros

      Flexible work schedule, most positions are remote.

      Cons

      Our work is off-shored. The US employees are stuck trying to fix the ungodly amount of errors off-shore employees make trying to key charges, work AR, posting payments. No matter how many times you "educate" the off-shore team on how not to make mistakes, they still make the same mistakes over and over and over. All that matters to the glass ceiling is MONEY, make more money, more profits. Who cares if off-shore is billing charges incorrectly, who cares if charges don't get paid as long as the CEO is lining his pockets. As for the "on-shore" employees, work keeps getting piled higher and higher on our plates due to the laying off of employees, "redeploying" employees and not filing positions when someone quits. No just give the others left that persons work.

      avatar
      Optum Response
      2y
      Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are committed to supporting our employees. Your comments will help us to assess our processes and make any necessary adjustments for improvement.
      1.0
      Jan 31, 2024

      Run

      Customer service representative
      Recommend
      Business Outlook

      Pros

      No Pros at all. Run.

      Cons

      Run for your life. Terrible benefits. Crazy micromanaging. You do the job of 10 people for $17 an hour. No room to grow at all. I know several people with 8-9 years in the company with the same title.

      avatar
      Optum Response
      2y
      Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our processes so that we may continue to improve as a company and better support our employees.
      Viewing 106 - 108 of 15,522 Reviews
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      Glassdoor has 16,992 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.