Optum reviews

Micromanagement caused excellent clinicians, quality counsellors and SRs to leave the team. There was also too much office politics. Expectations are too high, especially for not having enough pay. Management would throw you under a bus and let callers abuse you. and if you terminated the call, You would get in trouble. Just went downhill overall with the change in management and too much meddling from Oxford and the states. Honestly, it's okay if you only need it for a few months, but if you can avoid them. It's not worth your mental health. Also, poor hiring impacts the staff, who often have to make calls from their and another counsellor's diaries. They talk a good game about protecting their staff, but it's just words. They tell you not to take calls after your time, but if you're not in an active take-call mode in the last 10 minutes, they throw it in your face at the end of the month, and if you ever work holidays for them, Yes they pay well, but anything happens management will throw you under a bus.