Optum reviews

3.4

56% would recommend to a friend

(15,537 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

16K reviews
2.0
Dec 26, 2023

The bad outweighs the good

Recommend
Business Outlook

Pros

The pay is good. Some of the benefits are great, including the free Peloton membership. Working remote 100% is nice but a con as well. See below. Overall the bad outweighs the good and this position is basically a glorified babysitting job.

Cons

It's a hit or miss on direct reports. Most direct reports are just doing it for the paycheck and it's really hard to get them focused on their metrics because it is a metric based system. There are TOO many process changes. You can't keep up. I feel for my team. I understand they are burnt out because of all the changes, as am I. I understand change is needed for growth but this is just too much. There are no holiday bonuses. Direct reports receive bonuses if they go above and beyond for their metrics but as supervisors pushing them to do their best, we don't get a bonus if they are meeting the above requirements. Working remote is nice however, you don't get the face to face with your direct reports or leaders. Does not help to make a genuine connection or working relationship. While I have succeed with my own team, others may face difficulty. Leaders do not accept their mistakes. A leader wanted me to threaten a direct report that what she was doing was falsifying a record during off hours. I confirmed my leaders time zone was incorrect and my emyployee was in fact documenting during her working hours. She could have potentially ruined my relationship with that employee and broken all trust. When I pointed this out to my leader she did not accept it as her mistake and did not apologize.

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our processes and make any necessary adjustments for improvement.
1.0
Dec 11, 2023

Hated it

Recommend
Business Outlook

Pros

none other than it was a paycheck

Cons

every thing...your just a number to them

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that we value our employees and are committed to supporting them both personally and professionally. Your comments will help us to assess our processes and make any necessary adjustments for improvement.
1.0
Oct 29, 2023

Not putting employee first

Recommend
Business Outlook

Pros

High performing team. Able to work remotely.

Cons

Can get quite political. Unclear expectations. Poor communication from senior leadership team.

avatar
Optum Response
2y
Thank you for your feedback. I’m sorry to hear about your experience. Please know that we value our employees and are committed to supporting them. Your comments will help us to assess our processes and make any necessary adjustments for improvement!
Viewing 172 - 174 of 15,537 Reviews

Glassdoor has 17,007 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.