Optum reviews

3.4

56% would recommend to a friend

(15,507 total reviews)

Patrick Conway

46% approve of CEO

47% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

16K reviews
2.0
Aug 5, 2021
Recommend
Business Outlook

Pros

1. I like having control over my schedule. You can work anyway of the week. 2. You have 7 paid holidays a year. 3. There is no on call. 4. Co-workers are great if you can ever make contact with them. Once you do then it is nice to have someone you can ask questions to. 5. Pay is good and bonuses (but you really have to work for those bonuses.

Cons

1. Management with unrealistic expectations. A lot of micromanagement. 2. You have a team meeting once a month that lasts an hour. Then there are some various surprise pop up meetings regarding training or updates. 3. We were seeing 7 for a ten hour day. They have started overbooking our schedules- plus driving & charting. 4. Drive time in between patients is ridiculous- sometimes you will drive back & forth to areas. It makes no sense how they schedule these members. They book by county so you will drive within the entire county all day 5. The EMR/Charting system is very dated and very, very slow. 6. Multiple different websites, systems, windows needed to do a visit. 7. They constantly adding more for NP's to do during visits, on top of already unnecessary visit & assessment components. 8. Since the pandemic we were wearing gloves, mask and goggles in sweltering heat temperatures (some members don't have air-conditioning). We are now down to just a mask but even that can be unbearable in high temperatures. 9. Members are often feel co-erced into doing a Housecalls visit when they really don’t want one; many complain about being constantly harassed to complete one. 10. You will be going to underserved areas that are absolutely filthy (Frequently exposed to cigarette smoke, animals, high bed bug risk). I have been chased by dogs twice. 11. There will be members that cancel/refuse the visit or or just not be at home (even when you call and confirm prior to their visit). They will refuse parts of the visit such as urine dipstick and A1C screening) which affects your metrics & bonus potential- even though you have no control over that. So your metrics (how successful you are are) depends on members ability to be accountable and dependable (and we all know how patients are with that) 12. Work/life balance- often charting after work hours, doing meetings or trainings, you also have to call all of your patients for the next day to confirm their appointments. 13. Overall - unrealistic expectations for nurse practitioners. Working conditions are terrible (you will be standing in the rain, freezing cold and sweltering hot temperatures). Members will sometimes not let you in their home so you will be standing outside in the elements to complete a visit. You will sit in your car in the elements because you will be waiting on members to get home so that you can complete the visit. 14. There are no opportunities for growth. I applied for over 50 jobs and never received an interview.

1.0
Jun 28, 2023

Hate it

Recommend
Business Outlook

Pros

-Easy to request the day off -Managers (at least for me) understand how stressful the job is -Ability to WFH

Cons

-Super stressful, they keep adding more offices (meaning more job to do) and trainings are only an hour -Super super low pay! They keep giving you more job to do and pay stays the same -No growing If you wanna work here, just take it as a stepping stone while you find something else because you will be stuck in the same position. Even managers have told me that growing in the company is super hard. - Managers know that offices and upper management are marking the job even more difficult and they don’t have a voice -Constant coaching for things that are offices fault but they still oppress you with constant coaching. -There’s a lot of “leaders” that they only thing they do is micromanage, but not helping develop any skills. There are people that have been promoted and they are definitely not leaders whatsoever. -Benefits aren’t that good, tried before the employee assistance and even their customer service doesn’t align with what they say

2.0
Apr 1, 2024
Recommend
Business Outlook

Pros

-Relatively flexible work time/WFH -Recently provided a new floating holiday (PTO) to employees -There are *small* pockets within the company where innovation, learning, and engineering best practices are promoted and nurtured (unfortunately on the decline of late)

Cons

-The IT arm of the company now feels completely managed by finance people, who are cutting funding for and knee-capping innovation, hardening, and refactoring efforts -Management/leadership has absolutely degraded enormously the past several years - there is tangible feel that executive focus has shifted away from their employees and "doing what is right/best" to "doing what makes the most money". -Salary increases and RRP have continued to be a disappointment even when overperforming set goals (based more on feeling/nepotism than merit/value add) - barely seeing more than 1-4%. -Management and leadership does not appreciate or actively encourage process improvement, employee development/training, nor team building. Often they are active blockers to it - immediately dismissing or sabotaging efforts. Despite employee surveys and feedback for change, action is not taken and instead we are given an excuse (with little to no justification) or it is ignored in hopes that it just "goes away"

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Optum Response
2y
Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback. Your comments will help us to assess our actions and make any necessary adjustments for improvement.
Viewing 19 - 21 of 15,507 Reviews

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