Pros
- Impressive leadership for a company of its size and maturity, including clear and consistent goals (which is surprisingly rare in tech!) - Great colleagues! They were talented and driven, but also fun, unique individuals who felt free to be themselves at work - Great work/life balance relative to similar companies. Somehow they figured out how to be ambitious, meritocratic, and fast – without crushing employees into a bloody pulp with 80+ hour weeks. (See above point about leadership and goals – there is not a lot of churn or flailing about here) - ClassPass/Mindbody survived COVID, and is seemingly thriving under a new parent company. That was an existential and entirely unexpected challenge, and proof that management and the company as a whole is resilient, capable, and adaptable.
Cons
- Partner / B2B relationships are strained. There is no shortage of public complaints from studio/business owners. The business case for them is (in some cases) either not beneficial, not well-articulated, or both, - CX (customer service) is in a tough spot. Perhaps under-staffed or under-trained. It can be hard for customers to get simple issues resolved, which erodes brand trust/reputation over time - Option grants at my time there were small and had close to zero chance of a meaningful return (and this was all pre-covid); and the company was not willing to share latest valuation, shares outstanding, etc. (I learned later that this is typical for series ~C companies, but it's still opaque and frustrating) It's more of a salaried job than a moonshot opportunity.
