Ridiculously underpaid staff for the work expected, and unless you take education into your own hands, you’re blindly advising clients. I had several colleagues giving out incorrect and poor advice, but the majority of people seeing an advisor at branch level doesn’t know any better. Do not see bank advisors for actual financial planning advice because most of them have no clue what they’re talking about and will not guide you in the right direction. They’re held to a crazy volume objective each week and the pressure to use MyAdvisor becomes very minimal effort by everyone. There is not enough time to do right by clients and the expectations to get investments over helping people genuinely plan for their lives just sets everyone up for failure, clients and employees. The amounts of Indians hired that have a mindset of shortcuts to get numbers is insane, and they will completely ignore rules and confidentiality to help people in their community. You do not have the right to give out someone’s address and personal information to a father taking everything from his daughter trying to get out of her family’s chokehold. This happened to a friend of mine, and her father was able to deplete her entire account because a fellow Indian staff member gave out personal information he never should’ve had and then completed the transaction to empty the account. Then he had her new address from this employee and she was forced to move again. You have no idea what she went through. Fix your systems RBC, and track your employees to prevent this from continuing.
