Santander reviews

Poor pay and very few opportunities to ever progress. You are very much a number not a person. The staff turnover was high as work morale was low. The job is as you would expect from a call centre, however Santander had an extremely negative working environment as a result of poor management at levels above team managers.

You are called a local business manager or LBM and the job description says that building relationships with the local business community which is complete and utter bull, you spend your day with a list of people to call and offer them a credit card, if you don't open up the list everyday and make so many calls and then don't have enough credit card applications you end up in a world of pain and performance management. Servicing of your customers you are not allowed to do, so you end up spending your day little better than a cold calling sales person order taking. You are not allowed out of the branch to visit your customers or build relations with them, oh but don't forget you have to arrange a networking evening so that your customers can come to you.