Shopify reviews

3.4

46% would recommend to a friend

(3,730 total reviews)
avatar

Tobias Lütke

50% approve of CEO

49% positive business outlook

Shopify has an employee rating of 3.4 out of 5 stars, based on 3,730 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopify employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
3.0
May 6, 2018

Customer Success Guru

Anonymous employee
Recommend
Business Outlook

Pros

- Work from home - Benefits kick in immediately - Everyone has been welcoming and kind - 3 weeks Vacation - Encourages growth and development - Room to move into other positions if you make it as a Guru

Cons

- Encourage you to work OT - Expect you to be able to manage 3 chats at the same time. This is very hard when merchants are asking complicated questions! It's incredibly stressful, even for guru's who have been doing this for over six months. I don't think we're providing the best possible customer service when doing this. - Wasn't told sales would be a big part of the role until two weeks into training... quotas are pretty unrealistic, and I find being constantly monitored exhausting as well. - Work/home life balance has been very tough. The allotted time for catching up on follow-up emails etc is not enough, so we end up working OT most days.

5.0
May 3, 2018

There isn't a better company you could work for

Anonymous employee
Recommend
Business Outlook

Pros

Autonomy, plenty of opportunities to grow, treated like adults, challenging, tons of people to learn from, tons of people who can learn from you, coaching and professional development. With the exception of the guru role (which has set hours) you pretty much decide on your own schedule as long as you're getting the right things done and communicating with your team.. There is a senior leadership team who genuinely care for their people, D&I, and are supportive of their teams. Shopify is lucky to be led by our founder CEO Tobi who is engaged and friggen (tried to use another stronger word but profanities are discouraged) smart. He's direct, pays attention, lifelong learner and just gets it. Not a ton of process (still kind of figuring out what process is great and what is not), solid benefits, inclusive perks, equity even for people not in R&D (which is very rare). Shopify's mission to make commerce better for everyone is 100X better than selling ads or accidentally messing with democracy. Supporting /enabling/empowering entrepreneurship and democratizing commerce globally to allow for economic autonomy for many who otherwise couldn't achieve it is actually something you can get behind, be proud of and work towards longterm. If you want to get better at your craft, be challenged, work hard, learn a ton, be treated like an adult, and probably get rich, you should work here.

Cons

Leadership team is still developing leadership skills which can be frustrating at times, it's a fast paced high growth company so if you like a check list of things to do in a day you should be prepared to write that check list yourself. It's chaotic (con for some) and you have to be really good at knowing how to check out because the work is interesting and it's intense. Creating your healthy work life balance is important.

4.0
May 1, 2018

Customer Service Rep

Anonymous employee
Recommend
Business Outlook

Pros

-working from home -solid hours -opportunity for advancement

Cons

-have to work some weekends -could pay a bit better

Viewing 3520 - 3522 of 3,730 Reviews

Glassdoor has 4,260 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.