Spectrum reviews

I was hired on in the Vancouver, WA facility as a billing representative. The interview process was great, informed me of everything I needed to know about what kind of schedule I would be working. In my last week of training (we had already been on the phone for 2 weeks), I received a phone call that my father had been rushed to the hospital and that he didn't have much longer. Since he had no other family, it was up to me alone to make any medical decisions. I informed Human Resources of my situation. Said I loved my job and that I did not want to do anything to jeopardize it. They told me "You are doing a great job, you're learning quickly. Just keep us informed of what is going on and we can work with you." When I expressed concern again about losing my job due to having to deal with what was going on with my father I was told by 2 separate supervisors that a couple people had missed a full week of work and all they did was keep her in training an extra week. So my worries eased. Then, on October 3rd, the day before my "graduation", I was informed that I needed to sign paperwork and move my father into Hospice. I missed half a day to do so, but not without informing management that I would be. Again, I was told, that they would work with me as long as I kept them updated. The next day, when I returned to work, I was promptly fired. The reason given: "It's just not working out." I asked for a more detailed explanation, but was given the same answer, "It's just not working out." When I tried to file for unemployment, they reasons they gave were: inappropriate behavior, insubordination, and missing time. My father passed away 9 days later. The company is a horrible company to work for is you have or care about your family. STAY AWAY!!

Local management is too "clicky", making it hard to advance. Some of the performance metrics are counter-productive. The company often causes problems with the equipment in customer's homes which cause a huge headache for employees on the front line and in the field. If you try to switch departments, the salary changes and you can't do a lateral move. The last few interviews I had were a huge pay-cut so moving around to gain experience is not economically sensible.