Spectrum reviews

3.3

52% would recommend to a friend

(18,923 total reviews)
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Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,923 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
2.0
May 10, 2020
Recommend
Business Outlook

Pros

Good potential pay Supervisors usually understanding

Cons

Poor training Order entry system is absolutely terrible. Very very high turnover. My training class of 19 retained 5 employees (for a reason) Training had a good work culture, however once you hit practical training you realize what the job is all about. Hide the truth as much as you can from customers in order to get as many sales as possible. They will tell you things like add home phone to an order without customers permission by saying "your modem is an enhanced modem which will allow you to be able to use a home phone if you choose" but it charges them $10 a month and you get a PSU by lying. The companies handling of COVID-19 was an absolute joke. They told new hires they couldn't train from home, our training class couldn't have mentors by our sides to help, yet they would allow people to have lunch close together and there was way too much discrepancy on what "social distancing" meant to them. One of the worst jobs I've ever had. They will try to sell you on the job during classroom training on how amazing the money will be, but they are just great liars. You won't make amazing money unless you are a great liar.

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Spectrum Response
6y
We care deeply about upholding high standards of professionalism. What you have described does not align with Spectrum's company values. If you would like us to investigate the situation, please provide additional details for us at our anonymous reporting site, EthicsPoint, at 1-866-384-4277 or https://chartercommunications.ethicspoint.com. We will make sure the information gets the proper attention.
2.0
Apr 22, 2020
Recommend
Business Outlook

Pros

Coworkers are great. Many of them have suffered the Bright House, TWC, Charter merger, and understand just how much was taken away when that occurred. The pay is also fairly competitive.

Cons

Where do I start? Management is vindictive, the pressure is intolerable, intimidation is culture. The benefits are horrible.

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Spectrum Response
6y
What you have described does not align with Spectrum's company values. We strive to develop a positive culture that supports our employees. We have taken note of your comments and will share them with our leadership.
1.0
Apr 21, 2020
Recommend
Business Outlook

Pros

Great benefits like free cable, internet. They have healthcare and 401k's.

Cons

They tell you to lie to customers on a daily basis Poor covid-19 response, c'mon we can work from home and they know it They let customers abuse you and threaten you Mandatory OT Mobile sale obsession

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Spectrum Response
6y
We appreciate you taking the time to offer feedback. The experience you described is not in keeping with our company values. We understand it can be a difficult supporting customers who are experiencing problems with their services, and we appreciate the professionalism you displayed during your time with us. We will share your comments with our leadership team.
Viewing 424 - 426 of 18,923 Reviews

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