Spectrum reviews

Everything falls on the tech. Even though you're training tells you not to do X,Y,Z you are expected in the field to do X,Y,S. The company spent billions, yes billions of dollars to push a product that has caused more problems and setbacks than actual successes. This led to customers picking up price hikes and a sour taste in their mouth towards the company as a whole. The removal of zone locators and what the call drip +0 routing created abismal working conditions. Getting booked work in unreasonable time slots which lead to unpleasant customer reactions when you show up an hour or 2 late. Spectrum wants no "Failed Installs". I have been explicitly told through verbal channels to activate the equipment and leave it on the customers porch if they aren't home when an install is scheduled so Spectrum can start billing them and if you don't it will count against your metrics. For every one good leader there is 5 that have no business holding their title. I have learned a valuable lesson from my time spent with this company and that's if the company doesn't respect their customers how can you ever expect them to respect their employees.

Nothing is merit based or performance based, everything based on personal relationships