Training is horrible. You spend two weeks in a classroom hearing someone talk about how to use salesforce and then you spend 5 to 10 minutes practicing. They then throw you out on the sales floor and expect you to be a pro at using salesforce. They want you to sell at a 40 percent yield or conversion rate which is stupid because 9 out of 10 calls are customer care calls. Out of training you are only allowed to take 3 calls in an 8 hour shift and most if not all of those calls are technical issues that need to be transferred to billing, customer care, etc. Management (Jeremy and Earnest) then try to encourage the new trainees to be more aggressive on the calls to get more sales. Most of the calls are not sales calls but they want you to follow "call flow". Call flow is a 16 stage process but how can you follow a process if management doesn't even know how to implement it and how can you implement a call flow on a technical call? This place is so disorganized and their is no support especially after training. It's so confusing and ludicrous how they manage. What educational degree do they have to manage? What management experience do they have? Who hired these guys? What training are they receiving? If you want horrible training, a good schedule, a horrible boss and transfer calls, go work for Business Spectrum.
