Spectrum reviews

I was an Inbound Sales Rep for about 8 months. In that amount of time I had 3 supervisors, None witch knew the ordering system Icoms. I was doomed from the start, If I had an issue I was told " Just look in Key". How can you have a supervisor above you that can tell you absolutely nothing about the ordering system? All my supervisors could do is type in the "Skype Chat" cheerleading quotes like, "C'mon team we need to sell more".. "Top Down Sales Team" and constantly threaten us about low numbers. Afternoons is the biggest joke. Admin tries to make you believe that you can make money on 2nd shift. Its 90% trouble calls after about 4:00 pm. The way the calls are routed is a joke also. I got hired to be inbound sales and most of the calls were about Billing, Technical Support and disconnects. I was supposed to sell a triple play to a customer who's first words were " I would like to cancel service"?.(.and all those non-sales related calls count against you) Unreal Expectations from supervisors that had never worked the phone was disappointing. Icoms itself is a huge disappointment, especially combining it with the spectrum services, with unknown errors at every turn. A multi million dollar company using a DOS like system, with complex codes to sell 3 package combinations was the base of the frustration. (and good luck with bulk accounts that have TWC changing to spectrum) .. On a positive, free cable was nice. In short, I'm 44 years old and in my lifetime I was never this miserable at a job. Everything from training to support was a horrible experience. The falsely advertised 29.99 package (with the very fine print " for each service") was the icing on the cake. We had to explain to 2 out of 3 customers that found it deceiving and tried to justify the companies advertising scheme. You have to be a complete snake or a fat lazy slob to work in that cubicle and lie to people all day. I am glad that I worked for the company so I can spread the word from the inside out. I would not wish working for this company on my worst enemy. Thank you.

When Charter took over, the best ride of the work life ceased and went from good to bad. It really showed that Charter didn't know handle the merger. There was lack of planning and handling of current issues and transition. Most TWC were left in the dark and complete silence on where things are going. Even after almost a year of merger, the transition is still lacking. Communication is terrible, especially since most managers are in the Colorado area and the engineering team are in Virginia. There are many orphaned projects and devices. HR is overwhelmed and new hires take a long time before they get in the system. Most of those "lucky ones" who get hired and taken in the system, their first day is served with no laptop and no work space. Btw, this is not a company that relies on new technologies. Be prepared to work and maintain on very old and legacy devices. You will be bound on maintenances that run from midnight until 6 AM, depending on the region. Maintenances are a sign that management doesn't understand the clustered or HA technology that the servers run on.