Spectrum reviews

3.3

52% would recommend to a friend

(18,887 total reviews)
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Chris Winfrey

53% approve of CEO

46% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,887 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Feb 26, 2020
Recommend
Business Outlook

Pros

Pay above industry average. Medical benefits have improved year over year with no additional paycheck deduction. Started at 3weeks paid vacation

Cons

NetOps EVP has created a truly toxic environment that has filtered down to all levels of leadership. Push to find blame for every issue has resulted in no one taking ownership of issues or projects for fear of being the one the finger is pointed at, this results in often the bare minimum being done to accomplish goals instead of the “correct” thing that may improve the customer experience or clean up tech debt. Good leaders have been pushed out of the company if they try and protect their employees or try to inform those above of the realities that could contradict their pre-determined conclusions on major projects. Forced relocation for a large number of engineering employees to Denver area following the merger, only to have further career advancement frozen or severely restricted due to arbitrary rules set by HR (which reports to the EVP who most issues can be traced too). Denver area employees no longer get “free cable” cited as a perk for many reviews. They used to get an “out of market” account that allowed streaming access and access to many channel websites, comparable to services offer to those in Spectrum service areas. That benefit was removed some time ago and replaced with a severely stripped down streaming option that doesn’t include anything really worth watching.

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Spectrum Response
6y
We appreciate you taking the time to share your thoughts about your experience. Your feedback helps us better understand employees' needs and experiences, and better informs us about how we can support them. Thank you for helping us toward those goals. We will share your comments with our leadership.
3.0
Jun 25, 2019
Recommend
Business Outlook

Pros

Free gold pkg triple play if you're in the footprint. Good benefits but too expensive for someone making $17.75/hr. Paid holidays. 401K matching

Cons

After training you're on your own. Low paying stressful job. Supervisors show favoritism but that happens almost everywhere. Can't transfer until you've been on job for a year. High turnover job and now I understand why. They dangle dress down days like a carrot. Business casual everyday although some people dress like they just left the club.

3.0
Jun 5, 2019
Recommend
Business Outlook

Pros

Free cable, home phone, & Internet Decent health, vision, & dental plan for a private company Decent 401k & stock purchase options This position is a decent start: starting pay is $15.75 an hour; $16.50 on the weekends; $17.50 an hour on overnights. You don’t need a high school diploma or college degree (do need a GED). Your birthday and performance is publicly celebrated. Overtime is available; They will pay for you to go back to school, but only for certain degree programs. 2 weeks of vacation and 32 hours of personal time per year They even celebrate MLK Day as a paid holiday...1.5 pay if you work... If you have another cable service, they will buy you out of that cable service contract. If you live in North County, Missouri, your commute time will be less than 20 minutes.....

Cons

For this job, turnover is high. Be prepare to see people coming in going in less than a year. The company will not let you rollover your vacation days or personal days at the end of the year. 2 weeks of vacation per year and 32 hours of personal time...at the end of the year....use it or lose it. You can’t transfer until you have been in this position for a year (since you are taking at least 400-500 calls a month, with people/customers complaining about their service and dumping their life problems on you, including yelling and cursing at you, transfer should be reduced to 6 months) Not for those who just graduated from college......if you happen to slip in, you are in for the shock of your life... 3 weeks...8 hour days of training needs to be revamped. But it is a paycheck for sitting in class and dozing off while the trainer is lecturing and while your classmates/coworkers are talking about what they did last night or last week episode of the Game of Thrones.

Viewing 100 - 102 of 18,887 Reviews

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