Pros
All the tools and training are given to you to succeed. Nice perks like free services well most of them. Monthly Performance Bonus based off your work, I found this amazing, A company that actually rewards their employees for a job well done.
Cons
As a tech you are the frontline face for dispatch, supervisors and clients. Which are big on keeping your appointment time which I get because it's their job but dispatch gets so stressed out when you get stuck at a service call and they hound you and keep bugging you. This is basically due to their supervisors hounding them. The company had the approach, get the job done right the first time and the only thing that matters is that client your working with and every customer matters ( which I believe is really freaking awesome! ) but when it came time to actually taking care of clients dispatch and supervisor would stress you out so bad about other jobs you had on your route. Supervisors would then say do a follow up or schedule a rewire or something. So now the client has to be home again on another future date and probably miss a day of work cause supervisors and or dispatch has other people waiting. That is one of the biggest issues that service techs face. In company meetings upper management would say one thing and supervisors would turn around say another. It was always a fight on which is right and what should be followed. Then you stress out about if your going to get in trouble for doing it the way your supervisor told you to even though upper management just told you that's the wrong way to handle a situation. After a while it became the norm.
