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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,894 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,894 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Aug 11, 2020

      Bait and Switch

      Chat sales agent
      Recommend
      Business Outlook

      Pros

      The benefits are really great

      Cons

      They will hire you as a chat sales agent but you will actually be thrown on the phones as needed since they are so understaffed in the voice department. They are understaffed in chat too, but they don’t put voice agents on the chat to help. They would rather just turn off the chat function on the website and make all the chat agents take phone calls. You get no training on how to handle phone calls, but your managers will constantly be ridding you about your metrics not being good enough since you have different metrics to meet when you take phone calls. The on the job training just teaches you how to use all of the online applications and programs you need to do the job. It doesn’t actually teach you how to do the job. So your already at a disadvantage of not knowing how to do your job as a chat representative, and then you have to figure out how to take phone calls too.

      avatar
      Spectrum Response
      5y
      Thank you for your valuable feedback. Our products and services are updated frequently, which makes it all the more essential that employee training programs are up-to-date and provided in a timely manner. We are sorry you had a negative training experience. We will share your comments with our leadership team.
      1.0
      Aug 2, 2020

      LIARS!

      Doj representative i
      Recommend
      Business Outlook

      Pros

      Benefits are great. Coworkers are great.

      Cons

      They absolutely don't care about their employees nor value our lives. They've lied to media outlets saying WFH is "optional" during the COVID pandemic for office employees. We're definitely still required to come into the office without any other "option" besides quitting or being fired! If you're in the Charlotte area feel free to ride by our office on Arrowood Rd and you'll see the parking lot is full Mon-Fri. Every week they send us 2-3 emails that someone new has COVID in our office and they don't shut the office down to clean or sanitize. Don't apply for any position during the pandemic unless you like being treated like a number instead of a human being. Did I mention the hand sanitizer and wipes they gave us were recalled for poisoning people. For the people that have children who have to be home schooled... They don't care! We're expected to leave our kids home alone so they can teach themselves, while we have to unnecessarily come into the office and do a job that can be done from home. Don't you dare go to HR about it! They're liars too as you can tell by some of their responses to the reviews. No matter the issue they always make us feel like we're overreacting.

      5.0
      Jul 28, 2020

      Changed my Life

      Outside sales representative
      Recommend
      Business Outlook

      Pros

      I went from minimum wage to this and wow is all I can say. The job is very free. You have to be in the field from 2:30-8 but if you choose to work earlier or later its no penalty. They pay you your full commission after 8 sales which is not a hard target to hit. I've seen reps making $85 an hour but a more average rep would be making around $17-$20 an hour. You get two "salary checks" every month which are around $600. Then you get a $400 gas check once a month and commission once a month. You can easily make $4000 monthly here and it is NO PUNISHMENT for being a good salesperson. The education assistance is real and easy to apply for, PTO time is very generous. I love this job and I honestly don't ever want to leave. I'm hoping to get my business management degree and eventually becoming a manager.

      Cons

      You have to use your own car, but you can supplement that by buying a work car with the money you make

      avatar
      Spectrum Response
      5y
      Thank you for your review! We love hearing when everything comes together to create a positive employee experience. We continuously evaluate our roles as culture creators, and appreciate you letting us know when our initiatives are helpful and meaningful. We look forward to continuing these efforts with our team and beyond.
      Viewing 190 - 192 of 18,894 Reviews
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      Glassdoor has 19,975 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.