Spectrum reviews

There's a reason Charter Communications hired Saatchi & Saatchi in New York to rebrand the company under the name of Spectrum. Spectrum is the blend of Time Warner Cable, Charter Communications and Brighthouse. The problem is that the rebranding does not address the root cause of the problem which is the chaos and confusion inside the company and I work in HR! Employees are required to perform without support, without much training and thus, there's not any work-life balance. Everyone's online after work hours every day and during the weekends. If you value your health and family life, don't join this company. It's a very unhealthy environment. The culture is uptight (Charter) and no one pushes back on the unrealistic deadlines - even at the VP Level. Everyone including at senior leadership is acting out of fear and so therefore, don't expect your leader to provide support or resources to succeed. No one is set up for success. I am seeking other employment and so are many ex-TWC employees. Attrition here is astronomical.

Management is the worst ever witnessed. They spend 90% of their time talking and gossiping with one another and watching sports games on the tvs. They spend little to no time with the employees or developing them in any way. They push the call takers to take one screaming customer after another with no time to recover. And believe me, if you try to take a 20 second break after being called every nasty name in the book, they will send someone over to force you to take the next call. People that work here gain 40 lbs in the first 6 months due to stress and often develop mental breakdowns and have to take leave after leave. It is a SLAVE CAMP and you are simply a number that can be replaced. I wouldn't recommend the Vancouver, WA call center to my worst enemy. There is zero accountability for the management team. It's a circus within a circus. Avoid this at all costs.