Spectrum reviews

3.3

52% would recommend to a friend

(18,899 total reviews)
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Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,899 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Sep 6, 2012
Recommend
Business Outlook

Pros

Great coworkers, decent money, pretty good conditions

Cons

The Big Lie - I was hired to work in tech support and discovered that over 70% of my performance evaluation was based entirely on how well I attempted to upsell additional products during support calls. Scheduling is absolutely awful in all phases - often the lowest census would be during the busiest times, and conversely the highest census would be when the phones weren't ringing at all. Forget ever having consecutive days off, or ever taking a sick or vacation day - "We're understaffed - we need you to come in" is a constant refrain when those are requested. Quite frankly, I'd rather live in a cardboard box than work there again.

3.0
Aug 4, 2024
Recommend
Business Outlook

Pros

My team is very respectful of my talents, time, and contributions. This is not reflected in all departments or teams, so I am very lucky.

Cons

I don't agree with executive leadership's decisions currently. They are reducing headcount of engineers, sales, and specialists, while retaining unnecessary leadership. This is explained away by suggesting that our stock value is down and profits are decreasing... all in the wake of our CEO receiving a unfathomably gigantic compensation increase. ($15.6 million to $89 million).

2.0
Jun 20, 2024
Recommend
Business Outlook

Pros

Pay is "fair" - but don't expect meaningful raises.

Cons

Overall, there has been a march towards implementing a long list of dehumanizing policies. 1. Yearly reviews are a joke. Managers are forced to stack rank in a bell curve - with no one allowed to directly be given a 4/5 despite performance. (Managers have been directed to that ratings can only be rounded UP to 4 within certain orgs). This approach may make sense for metric-driven organizations, but for high performing teams performing work that requires analysis and thought, this is unacceptable. Clearly everyone shouldn't be a "star", but this approach is unfair and demoralizing. 2. "Outcomes" (goals) tied to bonuses are forced to be broader and outside the scope of our control (e.g. this 'thing" overall is delivered, not just you doing your job well). This means that even if you excel, if some other group can't deliver, you lose some of your bonus. This is just an excuse for HR not to pay out as much in bonuses. 3. Time is now micromanaged and tracked down to the hour. 4. They have now changed the "hybrid flex policy" from 3/2 to 4/1. Despite an overwhelming amount of evidence showing the benefit to employees AND companies, our leadership elected to make things objectively worse for those of us that already had this benefit. 5. Promotions are nearly non-existent or unobtainable. At the start of my tenure here, there was a lot of opportunity for advancement. As the company has solidified post-merger, things have continued to get worse. Opportunities for advancement feel non-existent. 6. Raises, even when "exceeding expectations", still don't outpace inflation. In short, every motivation that employees may have had to "go above and beyond" have been systematically removed. Employees are only incentivized to do the bare minimum at this point. This reality is becoming more evident - people are less willing to collaborate and be helpful.

Viewing 247 - 249 of 18,899 Reviews

Glassdoor has 19,980 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.