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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,902 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Aug 2, 2021

      The worst company to work for EVER

      Retail sales associate
      Recommend
      Business Outlook

      Pros

      The ONLY good thing about working here are the benefits and free cable and internet services!

      Cons

      Goals are not attainable! If you don’t sell a certain amount you don’t get any commission at all so you get zero money for what you do sell! They write everyone up for not hitting the unattainable goals and make you feel like you could get fired anytime! They make you act like a robot and use sales sheets with customers that don’t help at all! They expect us to track everything cause reporting sucks!! NOTHING IS EVER GOOD ENOUGH!! Upper management sucks cause they don’t help at all!! We don’t ever have enough equipment in stock to issue to customers! Telesales and internet sales get all of the sales and send customers to the store to pickup! Every account we touch that we don’t get a sale out of counts against us! Customer service over the phone, the calls that are supposed to be monitored and recorded for quality and training purposes, tell customers whatever they wanna hear then send them to the store for us to fix! The cons go on and on! Spectrum sucks!!

      avatar
      Spectrum Response
      4y
      We appreciate the effort you took to share your experience with us. It really makes a difference when you feel supported by your team and leadership. The experience you describe is not in keeping with our company values and does not comply with our policies for workplace behavior. We have taken your comments to our leadership team, and thank you for helping us better understand how to support our employees.
      2.0
      Jun 25, 2021

      Will drain you

      Internet voice repair
      Recommend
      Business Outlook

      Pros

      Decent benefits, VTO, above minimum wage

      Cons

      They are the prime example of big corporations working their employees to the ground, and they will replace you right away if you do not work 110% efficiently. There was a woman who actually died the previous day and they said she would be fired if she did not come in due to having no more sick time. Another girl with diabetes had sugar levels low enough to go into a coma and was scared to leave work because she felt she might lose her job. Severely micro-managed, leads and supervisors did not know much about phone-repair themselves which led to a lot of escalations. When I was working there, the new classes have almost 100% turn over rate. Honestly, I could go on and on but in the end you would have to make the decision if the money you make would be worth the stress of the job.

      avatar
      Spectrum Response
      4y
      The behavior you have described is alarming and does not represent the training or values we strive for at Spectrum. We will share your comments with our leadership team, but if you know of a specific instance of this occurring, we would appreciate you taking the time to submit a formal report with our anonymous third-party EthicsPoint service at 1-866-384-4277 or https://chartercommunications.ethicspoint.com. Thank you for your help resolving this very serious matter.
      2.0
      Jun 3, 2021

      Bright house was so much better!

      Inbound sales representative
      Recommend
      Business Outlook

      Pros

      Sometimes you can work remote, good products but not the best, some bonuses/incentives. The only thing that pays well now is Mobile sales because they’re new to that market, I’m sure they’ll be cutting the commissions on that very soon as well.

      Cons

      Where do I even begin... constantly cutting pay since they merged to Spectrum and changed commission structure so that upper management keeps more of the money generated from your hard earned sales. Micromanaged to the t. Stressful job with low pay makes you wonder if it’s even worth it. High turnover. Not a career.

      avatar
      Spectrum Response
      4y
      We appreciate you taking time to provide us with feedback about your experience at Spectrum. We care about what past and present team members have to say. As a company, we strive to align our vision with our employees' experiences. When those things are not aligned, it's important for us to understand why so we can work toward a positive resolution.
      Viewing 271 - 273 of 18,902 Reviews
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      Glassdoor has 19,983 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.